Sales Associate II

7 days ago

Asheville, North Carolina, United States Tapestry Full time
Job Description

Job Summary:

The Sales Associate II is an integral part of the store's overall success and efficiency, responsible for upholding the company's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a lasting impression.

Key Responsibilities:

  • Understand organizational objectives and make decisions that align with company priorities.
  • Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
  • Creates short- and long-term strategies to achieve personal metrics and performance goals.
  • Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
  • Represents the company as a brand ambassador.
  • Demonstrates the company's Selling and Service expectations at all times.
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
  • Drives business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
  • Creates positive impressions with customers by bringing the best self to work through attire consistent with the company's Guide to Style.
  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
  • Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
  • Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
  • Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs.
  • Sensitive to customer needs and tailors approach by reading cues.
  • Attends to the unique and individual shopping needs of each customer.
  • Works with multiple customers simultaneously and breaks away as appropriate.
  • Follows up with customers consistently and genuinely to influence/close the sale.
  • Flexes personal selling techniques to contribute to overall store financial results.
  • Builds lasting and loyal relationships with customers.
  • Leverages the company's tools and technology to support relationship building and clienteling efforts.
  • Creates enthusiasm and positivity for a shared vision and mission.
  • Promotes and endorses a team selling environment.
  • Fosters an environment of teamwork, trust, and collaboration with internal and external customers.
  • Remains solution-oriented; is adaptable and flexible to changing business and store needs.
  • Welcomes feedback and adapts behaviors as appropriate.
  • Maintains a calm and professional demeanor at all times.

Operations:

  • Ensures all daily tasks are completed without negatively impacting service or company standards.
  • Completes daily operational tasks, including maintaining the store (sales floor and backroom), cash wrap, and visual merchandising to company standards consistently and in a timely manner.
  • Maintains a clean and tidy selling floor at all times.
  • Adheres to all applicable retail policies and procedures, including POS, Operations, and Asset Protection procedures.
  • Replenishes inventory on the sales floor as needed.
  • Supports the Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards as it relates to product both in the stockroom and on the sales floor.
  • Supports the cash-wrap when needed to process purchases, returns, and exchanges.
  • Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
  • Effectively helps to prepare the store by organizing functional areas, performs routine cleaning, maintains strong organizational standards, and maintains visual merchandising expectations.

Competencies:

  • Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom-line oriented. Steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people up, down, and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments, and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Does not have to finish things before moving on. Can comfortably handle risk and uncertainty.

Additional Requirements:

  • Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet), utilize walkie-talkie, understand and read price and product release sheets.
  • Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stockroom; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
  • Schedule: Ability to meet the company's Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.

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