Customer Service Representative

4 weeks ago


Soldotna, Alaska, United States Heith Groth - State Farm Agent Full time
Job DescriptionAs a Customer Service Representative with Heith Groth - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a dedicated and customer-focused individual who is able to effectively relate to customers, answer their questions, and anticipate their needs. If you are a proactive problem-solver with excellent communication skills, we encourage you to apply.

Responsibilities:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Qualifications:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
Benefits:
  • Hourly pay, commission, and bonuses.
  • Growth potential/opportunity for advancement within my office
  • Paid time off.
  • Valuable career-building experience


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