Customer Service Representative
1 week ago
The YMCA of Pierce and Kitsap Counties is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional service to all members, guests, and program participants.
Key Responsibilities- Maintain Good Public Relations: Foster positive relationships with members and represent the best interests of the YMCA at all times.
- Provide Excellent Service: Respond to member and guest needs, promote memberships and programs, and maintain a clean and organized front desk and lobby area.
- Greet and Assist: Greet and assist all members, potential members, and staff in a courteous, professional, and friendly manner.
- Assist with Membership Transactions: Assist with basic membership transactions and respond to members' needs.
- Handle Complaints: Handle complaints in a courteous manner and notify supervisor of unusual situations.
- Commitment to Diversity: Value and promote diversity and contribute to an inclusive working and learning environment.
- Excellent Customer Service Skills: Provide great customer service and contribute to member retention.
- Customer Service Experience: Have at least two years of customer service, sales, or related experience.
- Communication Skills: Have excellent written and oral skills.
- Technical Skills: Be comfortable with computers and office equipment.
- Proactivity: Be proactive and know how to get things done.
- Positive Attitude: Have a positive attitude and previous experience with diverse populations.
- Training and Certifications: Be able to complete Child Abuse Prevention training and other online and in-person training as required.
- Background and Reference Checks: Pass Background and Reference checks in accordance with the WA State Fair Chance Act.
- Personal YMCA Membership: Receive a Personal YMCA membership and YMCA360 virtual streaming membership.
- Flexible Scheduling: Enjoy flexible scheduling around school and extracurricular activities.
- Paid Sick Leave: Accrue Paid Sick Leave at 1.23 hours for every 40 hours worked per year.
- Employee Assistance Plan: Receive an Employee Assistance Plan, Digital mental health counseling platform, Wellness program, and LifeMart employee discount center.
- Professional Training: Participate in Professional training, education, and certification opportunities.
- Discounts: Enjoy a 20% discount on YMCA programs, childcare services, and merchandise.
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