Agency Operations Manager
1 month ago
Job Summary:
We are seeking a highly skilled Manager, Agency Operations to oversee the growth of agency relationships and increase profit for GEICO and GEICO-affiliated products within an assigned area of responsibility.
Key Responsibilities:
- Prospect, interview, and approve new appointments to expand GEICO's agency distribution.
- Manage agents within a designated area of responsibility, building relationships, delivering trainings, and managing agency performance.
- Implement policies and procedures of the agency program.
- Translate national strategic initiatives into local goals and objectives, gaining commitment and holding agents accountable for execution.
- Monitor agent performance in relation to goals, procedures, and guidelines.
- Counsel agents and take disciplinary action, up to and including termination, with leadership support.
- Deliver effective communications, assist agencies in developing local marketing plans, and use data analysis to prepare pre-call strategies.
- Act as a subject matter expert on GEICO and GEICO-affiliated products, features, and tools, researching competitors to influence agents to sell our product.
- Evaluate agency performance and hold agents accountable for agreed-upon action plans.
- Conduct training of agency staff on GEICO and GEICO-affiliated products, services, and value proposition.
- In collaboration with leadership and the product team, develop efficient and effective growth plans utilized by agencies.
- Prepare department business plans, staffing projections, and budgets, requisitioning supplies and materials necessary for efficient operation.
- Adhere to the GEICO Code of Conduct, company policies, and operating principles.
- Meet attendance standards at the business location to perform necessary job functions and facilitate interaction with subordinates and management.
Requirements:
- Must be able to, with or without accommodation, perform the essential functions, including seeing, hearing, typing, and speaking.
- Must be able to speak in a clear, empathic, and professional manner via phone.
- Must be able to meet in person and virtually.
- Must be able to follow complex instructions, resolve conflicts, and have strong organization and priority-setting skills.
- Must be able to multi-task and learn and apply large amounts of technical and procedural information.
- Compliance with GEICO's driving standards and/or policy.
- Valid driver's license and auto insurance.
Preferred Experience:
- Bachelor's degree or 3 years of sales or relevant insurance experience.
- Prior experience with driving sales results.
- Prior experience working with different lines of insurance, such as P&C, Commercial, Life/Health.
Locations: Candidates must reside and be able to travel within their geographic area. Territory sizes are dependent on the state the candidate manages.
City to reside in/near: Omaha, NE or Kansas City, KS : Territory : Entire States KS/NE: Overnight Travel: 40%
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