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Operations Coordinator

1 month ago

Lakeland, Florida, United States Penske Full time
Job Summary

The Operations Coordinator will play a crucial role in ensuring the efficient operation of the branch. This position will be responsible for providing exceptional customer service and communication to internal and external customers.

Key Responsibilities
  • Financial Operations
    • Oversight of accounts receivable process and maintenance of local collection contacts to support centralized function.
    • Monitoring of weekly and monthly lease, contract maintenance, and special billing, with timely resolution of any issues.
    • Establishment and control of related processes to support customer service and branch profitability.
  • Fleet Operations
    • Completion of Fleet Service activities such as licensing, permitting, in/out service vehicles, research, and processing of citations.
    • Tracking and coordination of asset outside services such as unit jacket file, wash sheets, fueling, and other outside vendor support not related to maintenance.
    • Partnership with Fleet Services to establish a collaborative relationship of local/centralized functions to support licensing, permitting, citations, and other fleet operations.
  • Process Analytics
    • Performance of process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
    • Investigation and recommendation of solutions and/or guidance to issues posing a risk to drivers of profitability.
    • Utilization of systems or reports such as Qlikview or AS400 to understand operational dynamics for problem-solving and process improvement.
  • Other Responsibilities
    • Maintenance of District Personnel Files, JJ Keller reports, completion of weekly payroll, and processing of paperwork for new hires.
    • Projects and tasks assigned by Branch Financial Manager and District Financial Manager.
Qualifications
  • High school diploma or equivalent required, degree preferred.
  • Interpersonal and relationship-building skills with the ability to collaborate with branch team members.
  • Competent written and verbal communication skills.
  • 2 years+ experience in customer service financial administrative experience requirement.
  • Agile and quick learner, enjoys collaborative projects and continuous education.
  • Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
  • Regular, predictable, full attendance is an essential function of the job.
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.