Route Operations Coordinator

7 days ago


Seaside, California, United States MV Transportation Full time

Company Overview:

MV Transportation is a leading provider of transportation services, committed to delivering safe, cost-effective, and reliable solutions to our clients. Our team of dedicated professionals works tirelessly to ensure that our operations meet the highest standards of quality and customer service.

Job Description:

Role Summary:

We are seeking an experienced Dispatcher to join our team in California. The ideal candidate will have a strong background in route operations, excellent communication skills, and the ability to work effectively in a fast-paced environment.

The successful candidate will be responsible for directing the day-to-day route operations, reporting to the Dispatch Supervisors, and ensuring compliance with company procedures. They will also be responsible for monitoring radio, telephones, and on-road provision of service for quality, influencing positive employee morale and quality customer service, and participating in analysis and review of operating performance.

Responsibilities:

  • Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
  • Monitors radio, telephones and on-road provision of service for quality.
  • Responsible for influencing positive employee morale and quality customer service.
  • Monitors and completes driver sign-in and sign-out daily.
  • May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
  • Monitors daily system performance.
  • Participates in analysis and review of operating performance.
  • Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.

Requirements:

Experience

  • One (1) year previous Dispatcher experience preferred.
  • Two (2) years of Customer Service experience is preferred.

Education

  • High School diploma or equivalent.

Skills

  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
  • Demonstrate a high customer service commitment.
  • Able to demonstrate professional phone manner.

Salary:

$20 - $22 per hour.



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