Route Operations Coordinator
7 days ago
Company Overview:
MV Transportation is a leading provider of transportation services, committed to delivering safe, cost-effective, and reliable solutions to our clients. Our team of dedicated professionals works tirelessly to ensure that our operations meet the highest standards of quality and customer service.
Job Description:
Role Summary:We are seeking an experienced Dispatcher to join our team in California. The ideal candidate will have a strong background in route operations, excellent communication skills, and the ability to work effectively in a fast-paced environment.
The successful candidate will be responsible for directing the day-to-day route operations, reporting to the Dispatch Supervisors, and ensuring compliance with company procedures. They will also be responsible for monitoring radio, telephones, and on-road provision of service for quality, influencing positive employee morale and quality customer service, and participating in analysis and review of operating performance.
Responsibilities:
- Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
- Monitors radio, telephones and on-road provision of service for quality.
- Responsible for influencing positive employee morale and quality customer service.
- Monitors and completes driver sign-in and sign-out daily.
- May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
- Monitors daily system performance.
- Participates in analysis and review of operating performance.
- Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
Requirements:
Experience
- One (1) year previous Dispatcher experience preferred.
- Two (2) years of Customer Service experience is preferred.
Education
- High School diploma or equivalent.
Skills
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
- Demonstrate a high customer service commitment.
- Able to demonstrate professional phone manner.
Salary:
$20 - $22 per hour.
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