HVAC Service Manager

3 days ago


Metairie, Louisiana, United States Johnson Controls Full time
About the Company

Johnson Controls is a global leader in smart, healthy and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places and the planet.

We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. We empower our teams to develop themselves through meaningful work projects and learning opportunities.

Join a Winning Team

Our team members are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through impactful work projects and growth opportunities.

About the Job

This role offers a $120,000 - $150,000 per year salary package, including benefits and comprehensive compensation.

Job Summary:

The Service Director for HVAC Solutions will lead customer account leadership, labor and material growth, and execution of the service business for the team's customer base. This role drives profitability and productivity of the team, manages customer relationship development and satisfaction, and is responsible for employee development and retention, as well as safety program compliance.

Key Responsibilities
  • Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
  • Drives L&M growth through Technicians and Team Leads.
  • Leads the execution efforts of assigned Service business to include warranty-related customer issues.
  • Responsible for procuring and maintaining fleet and tools inventory.
  • Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
  • Reviews and approves all L&M quotations.
  • Responsible for budgeting, forecasting, accounts payable/receivable.
  • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
  • Responsible for safety performance and program compliance.
Requirements

To be successful in this role, you will need:

  • Technical school training or equivalent experience in HVAC or building controls industry.
  • Three or more years of management experience in a similar service deliverable environment.
  • Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
  • Strong interpersonal, customer service, negotiating skills.
  • Demonstrated competence in writing and verbal communication skills.
  • Basic financial accounting experience.
  • Demonstrated proficiency in MS office products and basic Windows environment.
Preferred Qualifications

If you have:

  • Diploma in Electronic or Mechanical Systems.
  • Two years prior experience in the HVAC or building controls industry.
  • Five plus years in a service management role directing a similar service deliverable team.


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