Program Support Specialist, Fredericksburg
1 month ago
The Virginia Department of Social Services (VDSS) is seeking a skilled Program Support Technician to join its team in Fredericksburg. As a key member of the Division of Child Support Enforcement (DCSE), you will play a vital role in ensuring that child support payments reach families across the Commonwealth.
Key Responsibilities
- Gather and organize information to meet requirements and create and update client records in automated systems.
- Process documents in assigned case management functions and communicate directly with clients, internal staff, and external agencies as needed.
- Research documentation to support actions by case management staff in a timely, accurate, and complete manner.
Requirements
- Experience in an office environment providing customer service to the general public.
- Demonstrated ability to communicate effectively both orally and in writing with the general public and a diverse audience.
- Ability to perform mathematical computations, plan, organize, and manage multiple priorities, and independently research cases to resolve difficult problems.
- Experience with a personal computer using remote access technology, email, automated information systems, and Microsoft Office applications, including Excel.
What We Offer
- Comprehensive pay and employee benefits.
- Development opportunities and unique job and career opportunities in public service.
- A chance to make a vital difference for Virginia's families.
How to Apply
To be considered for this position, please submit a Commonwealth of Virginia application or resume through the on-line 'Virginia Jobs' (PageUp) employment site no later than 11:55 p.m. on the closing date. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided.
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