Optometrist Support Coordinator

5 days ago


Mountain View, California, United States VSP Vision Full time
Job Summary:
As a Patient Coordinator at VSP Vision, you will be responsible for delivering exceptional patient experiences by providing warm welcomes, efficient check-in and check-out processes, and seamless transitions throughout the eye care journey.

Responsibilities:
• Prioritize patient satisfaction by warmly greeting patients upon arrival, completing check-in and check-out processes, and ensuring an efficient patient flow.
• Collaborate with staff, doctors, and patients to document patient information, update records, and collect payments.
• Respond to patient inquiries in a timely manner via phone, email, or fax.
• Maintain accurate and confidential patient records/files while ensuring security and confidentiality.
• Coordinate patient scheduling, confirming appointments, and preparing charts for scheduled patients.
• Perform administrative tasks such as assembling reports, releasing records, and transmitting patient information to external agencies.
• Ensure the front desk and entry area remain organized at all times.
• Participate in special projects, cross-train in different departments, and perform other related duties as assigned.

Requirements:
• 1-2 years of administrative experience, preferably with 1 year of support experience.
• Ability to multitask in a fast-paced environment with working knowledge of MS Office package.
• Effective verbal communication skills to prioritize tasks and handle incoming calls/inquiries effectively.
• Excellent interpersonal and rapport-building skills to build strong relationships with customers/patients.
• Proven problem-solving, negotiation, and decision-making skills to apply customer/call handling guidelines appropriately.
• Ability to work in a team environment with excellent listening, processing, and interaction skills.

Working Conditions:
The working environment is generally favorable with adequate lighting and temperature. There are no hazardous or unpleasant conditions caused by noise, dust, etc.

Salary Range:
$45,000 - $65,000 per annum based on experience and location.

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