Care Coordination Specialist

5 days ago


Atlanta, Georgia, United States Ace Care Management Full time
About the Role

We are seeking a dedicated Care Coordination Specialist to join our team at Ace Care Management.

Job Overview

This role involves ensuring efficient and high-quality care for our members, requiring strong organizational skills, effective communication, and problem-solving abilities.

Key Responsibilities
  • Assist in resolving member and provider issues, ensuring timely and accurate responses.
  • Oversee phone calls and faxes to the Case Management department, guaranteeing seamless communication.
  • Facilitate collaboration between departments regarding updates in member information, status, and services.
  • Support daily operations of the Case Management Department, manage caseloads, and assist with member management.
  • Undertake and manage department projects to ensure compliance and operational efficiency.
Requirements
  • Bachelor's degree preferred
  • Proven experience in administrative roles, demonstrating strong organizational skills and attention to detail.
  • Solid background in customer service, with the ability to handle inquiries and resolve issues effectively.
  • Experience with Excel required
  • Experience with Adobe and SharePoint preferred.
  • Bilingual or multilingual abilities are a plus
  • Strong ability to collaborate effectively within a team.
  • Excellent technical skills with attention to detail and accuracy.
  • Highly organized with strong time management skills.
  • Flexible and adaptable to changing priorities.
  • Reliable and trustworthy with a strong work ethic.
  • Effective problem-solving abilities with a proactive approach.
What We Offer
  • $65,000 - $85,000 per year, based on experience
  • Comprehensive benefits package, including health insurance, paid time off, and retirement plans.
  • Opportunities for career development and advancement.
  • A collaborative and inclusive workplace where your contributions are valued.


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