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Customer Service Representative

1 month ago

Reno, Nevada, United States ICG Construction & Landscaping Full time
Job Description

We are seeking a highly motivated and organized Customer Service Representative to join our team at ICG Construction & Landscaping. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and vendors, handling customer inquiries and complaints, and ensuring that all interactions are welcoming, inviting, and professional.

Responsibilities:

  • Handle customer inquiries and complaints in a timely and professional manner
  • Provide information about our products and services to customers
  • Document and update customer records based on interactions
  • Answer multi-line phones and respond to customer inquiries
  • Set appointments and job scheduling
  • Stay on top of email and phone communication
  • Data entry/record-keeping/filing
  • Meet deadlines and expectations
  • Ordering supplies and materials for jobs
  • Dealing with sub-contractors
  • Performing general office duties
  • Accounts receivable A/R
  • QuickBooks Online
  • Other duties as assigned

Requirements:

  • 3+ years of experience in a construction office or property management office
  • QuickBooks Online experience
  • Excellent communication (written and oral) skills
  • Proficient computer and technology skills
  • Ability to communicate clearly and effectively
  • Proficient in Google Docs, Sheets, Drive, etc
  • Reliable transportation

Additional Experience a Bonus:

  • Updating website (template), advertising, social media

We value our employees and want a team that stays with us for life. As we grow, we want to help you grow. Excellent customer service is our number one priority.