Customer Service Manager Assistant
4 weeks ago
Department: Front End
Reports To: Customer Service Manager
Primary Purpose:
Lead customer service on the Front End, ensuring a seamless shopping experience for customers. Develop and implement strategies to maximize sales and minimize shrink, while fostering a positive and productive work environment. Collaborate with the Customer Service Manager to achieve business goals and drive results.
Duties and Responsibilities:
- Supervise and support Front End Associates in their daily tasks and responsibilities.
- Manage the Front End during designated hours, ensuring efficient and productive operations.
- Develop and maintain a customer-centric approach, providing exceptional service and ensuring customer satisfaction.
- Train and develop Office Assistants and Cashiers to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Monitor and control inventory, ensuring accurate and efficient management of stock levels.
- Identify and address any operational issues or concerns, working closely with the Customer Service Manager to resolve them.
- Ensure compliance with company policies, procedures, and regulations, including Food Lion's standard practices and policies.
- Provide coaching and feedback to Front End Associates to help them improve their performance and achieve their goals.
- Collaborate with the Customer Service Manager to develop and implement strategies to drive sales and minimize shrink.
- Perform other duties and projects as assigned by the Customer Service Manager.
- A high school graduate or equivalent preferred.
- Excellent interpersonal, organizational, communication, and customer service skills.
- Ability to lead and direct others, with a strong focus on teamwork and collaboration.
- Good understanding of store operations and ability to use technical information to solve problems.
- Ability to meet the physical requirements of the position, with or without reasonable accommodations.
- Ability to use computers and other communication systems required to perform job functions.
- Ability to push or pull up to 2000 pounds using a pallet jack.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
- Pull or push up to 75 lbs. on occasion.
- Stand 100% of the time, frequently walking short distances.
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
- Perform repetitive hand and arm motions.
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
- Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.
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