Senior Manager of Engagement and Interpretation

3 weeks ago

Boston, Massachusetts, United States New England Aquarium Full time
Job Description

The New England Aquarium is seeking a highly skilled and experienced Senior Manager of Engagement and Interpretation to join our Conservation Learning team. As a key member of our team, you will be responsible for coordinating and supporting Conservation Learning Operational Leads, Visitor Educators, and unpaid staff in all aspects of engaging Aquarium visitors.

This is a full-time regular position offering a comprehensive benefits package. The schedule will be Sunday - Thursday and work must be conducted onsite. The shifts will be 8 hours, with varying start and end times between the hours of 8am - 6pm EST.

Key Responsibilities:

  1. Directly supervise, lead, and set expectations for staff, volunteers, and interns daily. Provide mentoring, training, and coaching on communication and mission-based interpretation.
  2. Troubleshoot and adjust floor programming in response to changing situations using quick problem-solving skills.
  3. Conduct and provide ongoing written and oral performance evaluations; recognize good performance on the team and address performance issues as needed. Provide professional development opportunities.
  4. Lead the hiring process for Operations Leads, Visitor Educators, and other staff as needed. Develop standard processes for recruiting, screening, and hiring enthusiastic staff who demonstrate a passion for interpretation and the Aquarium's mission.
  5. Work with the rest of the Interpretation and Engagement team and other departments to develop and implement consistent, high-quality interpretation and educational programming that meets the mission-based goals of the New England Aquarium.
  6. Deliver direct interpretation to the public, working closely with various Aquarium departments to develop strong, positive relationships and lines of communication.
  7. Work with Operations Leads to create weekly and daily schedules based on anticipated attendance and functional needs. Manage staff time-off requests and make adjustments to ensure adequate coverage.
  8. Review and approve bi-weekly timecards in accordance with Finance Department standard processes.

Qualifications:

  • Bachelor's degree required; master's degree or equivalent experience is a plus.
  • Minimum of 3 years of management experience in a cultural institution, hospitality setting, or similar environment required.
  • Background in interpretation, marine science, environmental science, education, or museum studies preferred.
  • Experience screening, interviewing, and hiring preferred.
  • Experience building work schedules for full-time and part-time staff required, including experience managing time-off requests and ensuring that needs for various departments are always met and staff are where they need to be throughout the day.

About the New England Aquarium:

The New England Aquarium is committed to diversity, equity, and inclusion in the workplace and is an Equal Employment Opportunity Employer as defined by the EEOC. We foster a culture of respect, diversity, and inclusion and strive to engage and inspire a broad audience with our efforts to protect the blue planet.

  • Senior Manager of Engagement and Interpretation

    4 weeks ago

    Boston, Massachusetts, United States Aza Full time

    Job SummaryWe are seeking a highly motivated and experienced Senior Manager of Engagement and Interpretation to join our team at Aza. As a key member of our Conservation Learning team, you will be responsible for coordinating and supporting staff in all aspects of engaging Aquarium visitors.The ideal candidate will have a strong background in interpretation,...

  • Senior Employee Engagement Manager

    3 weeks ago

    Boston, Massachusetts, United States Chewy Full time

    Our Opportunity:Chewy is seeking a skilled and strategic Senior Employee Engagement Manager to join our world-class Customer Service organization. We recognize the impact of employee engagement on organizational success and are committed to enhancing our workplace culture.In this pivotal role, you will lead efforts to gather, analyze, and synthesize employee...

  • Sign Language Interpreter

    4 weeks ago

    Boston, Massachusetts, United States Sorenson Full time

    Job OverviewSorenson Communications is seeking part-time Deaf and hearing community interpreters to provide high-quality interpretation services for Deaf consumers in multiple locations company-wide. The ideal candidate will possess a wide continuum of language skills in American Sign Language and English, with excellent internal and external customer...

  • Senior Donor Engagement Officer, Development

    4 weeks ago

    Boston, Massachusetts, United States Boston University Full time

    Job SummaryWe are seeking a highly skilled Senior Donor Engagement Officer to join our Development team at Boston University. This role will play a critical part in creating and implementing strategic stewardship plans for principal gift donors and prospects. The successful candidate will have excellent communication and problem-solving skills, with a proven...

  • SENIOR DONOR ENGAGEMENT OFFICER, Development

    3 weeks ago

    Boston, Massachusetts, United States Boston University Full time

    Job SummaryWe are seeking a highly skilled Senior Donor Engagement Officer to join our Development team at Boston University. This role will play a key part in creating and implementing strategic stewardship plans to enhance relationships with principal gift donors and prospects.Key ResponsibilitiesCollaborate with Development & Alumni Relations leadership...

  • Digital Engagement Strategy Senior Manager

    4 weeks ago

    Boston, Massachusetts, United States CVS Health Full time

    Job Summary:CVS Health is seeking a Senior Manager of Digital Engagement Strategy to lead the development of our web strategy for key pharmacy landing pages and experiences. This role will be responsible for ensuring a seamless experience for those visiting CVS.com to explore Pharmacy and Health Care Delivery programs and services.Key Responsibilities:Lead...

  • Senior Grants Administrator

    4 weeks ago

    Boston, Massachusetts, United States Brigham and Women's Hospital Full time

    Job SummaryThe Senior Grants Administrator will be part of a dynamic central research administration team for the Department of Surgery at Brigham and Women's Hospital. This role will primarily work with Principal Investigators and Division Administrators in assigned divisions in pre-award and post-award grants management. The position will report to the...

  • Science Engagement Coordinator

    4 weeks ago

    Boston, Massachusetts, United States Museum of Science Full time

    Job OverviewWe are seeking a highly skilled Communications and Outreach Specialist to join our team at the Museum of Science, Boston. This role will play a key part in connecting our community with the wonders of science.The successful candidate will have a strong background in communications, marketing, or a related field, with at least 3 years of...

  • Senior Construction Manager

    4 weeks ago

    Boston, Massachusetts, United States New England Design and Construction Full time

    Job Summary:As a Senior Construction Manager at New England Design and Construction, you will oversee 3-4 high-end residential remodeling projects, managing subcontractors and executing high-quality construction projects on time and on budget while ensuring delighted customers. Key Responsibilities: Oversee and manage all aspects of construction projects,...

  • Senior Exercise Physiologist

    3 weeks ago

    Boston, Massachusetts, United States Brigham and Women's Hospital Full time

    Job SummaryThe Senior Exercise Physiologist will be responsible for performing cardiac stress tests in an independent manner. This role requires a strong understanding of cardiopulmonary physiology and exercise metabolism, as well as the ability to recognize clinical problems during exercise and initiate management of complications.Key...

  • Director of Constituent Engagement

    3 weeks ago

    Boston, Massachusetts, United States Suffolk University Full time

    Director of Constituent EngagementSuffolk University seeks to engage its constituents to enrich their lifelong relationships with the university. The Director of Constituent Engagement will ensure key members of the Suffolk community are fully engaged with the University.The Director is an important member of the Division of Advancement, responsible for...

  • Strategic People Partner, Senior Manager

    3 weeks ago

    Boston, Massachusetts, United States ezCater Full time

    At ezCater, we're looking for a seasoned People Business Partner, Senior Manager to join our team. This role will provide strategic partnership, consultation, and support to our business leaders and their teams.Key Responsibilities:Provide strategic HR business partnership, consultation, coaching, and support to assigned departments on areas including...

  • Strategic Engagement Leader

    3 weeks ago

    Boston, Massachusetts, United States Staffworthy Full time

    About the roleThe Engagement Director plays a pivotal role in driving business growth and transformation at Staffworthy. This senior position is responsible for managing client relationships, leading cross-functional teams, and delivering measurable financial benefits.Key responsibilities include:Developing and executing engagement strategies to meet client...

  • Israel Engagement Manager

    3 weeks ago

    Boston, Massachusetts, United States HR Knowledge Full time

    Job SummaryThe Jewish Community Relations Council of Greater Boston (JCRC) is seeking an experienced Engagement Manager to join our team. As a key member of our staff, you will be responsible for implementing program events that provide opportunities for civic leaders in Boston to learn about and engage with organizations on the ground in Israel and the...

  • Senior Digital Marketing Program Manager

    4 weeks ago

    Boston, Massachusetts, United States Medtronic Full time

    About the RoleAt Medtronic, we're committed to innovation and excellence in healthcare technology. As a Senior Digital Marketing Program Manager, you'll play a key role in driving our digital marketing strategies forward.Key ResponsibilitiesDevelop and execute digital marketing plans to drive customer growth and engagementCollaborate with cross-functional...

  • Senior Assurance Manager

    3 weeks ago

    Boston, Massachusetts, United States CohnReznick Full time

    Job OpportunityCohnReznick is seeking a Senior Assurance Manager to join our Greater Boston Region team. As a key member of our Assurance team, you will be responsible for leading client engagements, developing engagement work plans, and managing a team of staff associates.ResponsibilitiesLead client engagements and develop detailed engagement work...

  • Senior Manager, Partnerships and Development

    3 weeks ago

    Boston, Massachusetts, United States Last Mile Health Full time

    About the RoleLast Mile Health is seeking a highly skilled Senior Manager, Partnerships and Development to join our team. This role will be responsible for managing a portion of the philanthropic portfolio, with a special focus on business development for philanthropic and corporate partners.The ideal candidate will have significant experience engaging...

  • Brand Engagement Strategist

    4 weeks ago

    Boston, Massachusetts, United States Oxfam America Full time

    Job DescriptionOxfam America is a global organization dedicated to fighting inequality and ending poverty and injustice. We offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action.We are seeking a highly skilled Brand and Engagement Activation Officer to elevate our brand awareness, develop and...

  • Brand and Engagement Activation Officer

    3 weeks ago

    Boston, Massachusetts, United States Oxfam America Full time

    Job SummaryThe Brand and Engagement Activation Officer plays a crucial role in elevating Oxfam America's brand awareness, developing and implementing audience engagement strategies, and driving impactful campaigns. Aligned with Oxfam's mission to fight inequality and end poverty and injustice, this position collaborates closely with multiple teams, including...

  • Senior Property Manager

    4 weeks ago

    Boston, Massachusetts, United States 2Life Communities Full time

    Job Title: Senior Property ManagerAt 2Life Communities, we are seeking a highly skilled and experienced Senior Property Manager to join our team. As a Senior Property Manager, you will be responsible for the overall management of our properties, including Kurlat House and Ulin House on the 2Life Brighton Campus.Key Responsibilities:Maintain full occupancy in...