Event Coordinator and Event Experience Specialist
7 days ago
We are seeking a highly skilled Event Coordinator and Event Experience Specialist to join our team at Michaels Stores. This is a dynamic role that requires exceptional event planning and execution skills, as well as the ability to deliver an outstanding customer experience.
Key Responsibilities:- Plan, coordinate, and facilitate events within our store, including children's birthday parties and other craft classes or events.
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
- Communicate events with clients and store team members.
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
- Adjust plans and events based on client's feedback and needs.
- Help customers shop, locate products, and provide them with solutions.
- Provide fast and friendly checkout experience.
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customer on Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
- Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
$45,000 - $65,000 per year, depending on experience and qualifications.
About Us:Michaels is a leading arts and crafts retailer with over 1,300 stores across North America. We offer a wide range of products and services to help our customers unleash their creativity and bring their ideas to life.
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