Operational Director for Specialty Coffee Shops

5 days ago


Pompano Beach, Florida, United States Lady And The Mug Full time
Job Description:

About Us

Lady and the Mug is a specialty coffee shop that uses coffee as an excuse to do good. Our mission is to serve high-quality products while promoting social responsibility.

We are looking for an experienced Operational Director to oversee day-to-day operations, implement standard procedures, and maintain exceptional customer service standards.

Key Responsibilities

  • Spearhead store operations, ensuring seamless implementation of company policies and procedures.
  • Maintain a positive work environment by coaching, mentoring, and developing team members.
  • Oversee employee schedules, clock-in/clock-out procedures, and ensure timely completion of tasks.
  • Develop and execute strategies to increase sales, enhance customer experience, and promote brand growth.
  • Conduct regular inventory counts, report discrepancies, and optimize stock levels.
  • Foster strong relationships with customers, providing personalized experiences and resolving issues promptly.
  • Stay up-to-date with industry trends, best practices, and health/safety guidelines to ensure compliance and excellence.

Requirements

  • Prior experience in coffee shop management or related field (not required but preferred).
  • Excellent organizational, communication, and problem-solving skills.
  • Able to manage multiple tasks simultaneously, prioritize workload, and maintain a fast-paced environment.
  • Strong leadership, coaching, and mentoring abilities.
  • Proficient in Google Docs, Google Sheets, POS Systems, Slack, Trello, and other relevant tools.
  • Ability to work variable hours, including evenings, weekends, and holidays.

Compensation Package

  • $14.00 + tips per hour (basic salary) with opportunities for career growth and development.
  • Competitive salary paid bi-weekly.
  • Fun, productive working environment.


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