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Customer Service Representative

1 month ago

Escanaba, Michigan, United States U-Haul Full time
Job Title: Customer Service Representative

U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the face of our company, providing exceptional service to customers and ensuring their needs are met.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing solutions to their needs.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining a high level of quality and safety.
  • Answer customer questions and educate them on products and services, building trust and loyalty.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, with certification offered through U-Haul upon employment.
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. Protective clothing or gear may be required.

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning oneself to reach objects at varying heights.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We strive to create a work environment that is free from nicotine use.