Field Support Technician

4 weeks ago

Norfolk, Virginia, United States Gromelski & Associates, Inc. Full time

Job Summary:

Gromelski and Associates, Inc. is seeking a highly skilled Field Support Technician to provide technical and operational support for the operation and administration of complex IT infrastructure. The ideal candidate will have a minimum of five years of recent experience in maintaining either or both the Consolidated Afloat Network Enterprise Services (CANES) or Global Command and Control - Maritime (GCCS-M) systems.

Key Responsibilities:

  • Troubleshoot and repair IT-related systems onsite.
  • Provide onsite maintenance training to customer service representatives if required.
  • Utilize Linux, Windows, and other operating systems as needed to maintain infrastructure operation.
  • Maintain smooth operation of multi-user computer systems, including coordination with network administrators.
  • Perform set-up of administrator and service accounts, maintain system documentation, tune system performance, install system-wide software, and allocate storage space.
  • Interact with users and evaluates vendor products.
  • Recommend the purchase of repair parts, coordinate their installation, and provide backup recovery.
  • Develop and monitor policies and standards for allocation of computing resources.
  • Contribute to the completion of milestones associated with specific projects.

Requirements:

  • Minimum of five years of recent experience in maintaining either or both the Consolidated Afloat Network Enterprise Services (CANES) or Global Command and Control - Maritime (GCCS-M) systems.
  • Maintain hardware, install and upgrade system software.
  • Plan and follow schedules with little oversight or direction.
  • Possess teamwork and Full Spectrum Leadership capabilities.
  • Able to work under general supervision and communicate clearly with peers and superiors in a friendly and professional manner.
  • Excellent organizational and reporting abilities.
  • Effective oral and written communication.
  • Able to lift 50 pounds.

Desired Skills:

  • Experience troubleshooting and/or configuring Windows servers to include SharePoint, and Exchange and Active Directory (MCSE/MCSA certifications a plus).
  • Experience with the administration and configuration of Security policies as related to both Windows and Linux servers.
  • Familiarity with Risk Management Framework (RMF).
  • Familiarity with configuring VMs (Virtualization).
  • Red Hat Linux Administration.
  • Networking knowledge.

Additional Requirements:

  • Able to obtain and maintain a DoD Secret Level Clearance which means you must be a U.S. Citizen. We will help you obtain if hired.
  • Must possess and maintain CompTIA Security+ and SSCP (Systems Security Certified Practitioner) certifications as a Level 2 IT Workforce Technician.
  • Bachelor's degree from an accredited college/university in a related discipline, or equivalent experience/combined education.
  • Minimum of five years related experience.
  • Willingness to work overtime and off shift when needed.

Benefits:

We offer a competitive benefit package. Click here Careers | GAI (e-) for more information.

Job Location: Norfolk, VA

Start Date: Contingent on contract award.

Rate: Negotiable

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