Public Service Assistant
1 week ago
The Akron-Summit County Public Library is an equal opportunity employer seeking a Substitute Public Service Assistant to assist customers in our Summit County locations. This position requires flexibility as you will be scheduled based on library needs during other staff absences.
Job SummaryThis role supports the daily operations of our library by assisting customers with routine tasks, registering borrowers, and performing circulation duties. If you have excellent customer service skills and are able to work independently, this may be the perfect opportunity for you.
About UsSince 1874, we've been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction. Our goal is to provide exceptional services to our community, and we're looking for someone who shares our vision.
ResponsibilitiesA Substitute Public Service Assistant performs a variety of tasks including:
- Assisting customers with routine selection and location of library materials and utilizing library technology
- Answering routine reference questions
- Registering borrowers
- Performing routine circulation duties
- Maintaining circulation records
- Collecting charges for payment of lost materials
- Performing opening and closing routines
To be successful in this role, you'll need:
- A High school diploma or equivalent with some college coursework or Associate's degree
- Knowledge of customer interests related to Library materials, programs, and services
- Ability to arrange materials in alphabetical and numerical order
- Ability to use a computer and job-related software or systems applicable to the essential functions of the job
- Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less)
The estimated annual salary for this position is $45,000-$60,000 depending on experience and qualifications.
We offer a competitive benefits package, and if you're passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity
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