Customer Service Representative

4 weeks ago


Brooklyn, New York, United States Massage Envy Full time

Overview:

At Massage Envy, we're dedicated to helping our clients feel their best. As a Sales and Service Associate, you'll play a key role in delivering an exceptional experience and growing our member base.

Perks and Pay:

  • Competitive hourly rate of $16-$18, plus bonuses and commissions
  • Matching 401(k) plan
  • Paid time off for full-time and part-time employees
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A Wellness program offering free services each month
  • 10% off all products
  • $25 per membership sold

Requirements:

  • High school diploma or equivalent
  • Previous retail or sales experience (preferred)
  • Critical thinking and math skills
  • Excellent people skills and ability to establish positive relationships
  • Support for total body care and general knowledge of massage and skin care services

Day-to-Day:

  • Provide outstanding customer service and help clients feel valued
  • Promote Total Body Care by educating clients on new services and selling the Wellness Program
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

Culture and Support:

  • Trained leadership invested in your success
  • Award programs and a caring community that celebrates individuality


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