Senior ServiceNow Implementation Specialist
2 days ago
**Job Summary:**
We are seeking a highly skilled Senior ServiceNow Implementation Specialist to join our team at ConsultNet. As a key member of our professional services organization, you will play a critical role in guiding clients in adopting and adapting ServiceNow best practices to maximize their investment.
**About the Role:**
- This is a contract position with a competitive hourly rate of $75/hour.
**Key Responsibilities:**
- You will build strong relationships with high-level stakeholders to identify business challenges and develop effective solutions.
- Conduct thorough needs analysis, establish project specifications, and identify solutions to customers' business challenges.
- Compile business data using industry-specific knowledge to gain insights into a business organization's operating structure.
- Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.
- Communicate process and business requirements to the delivery team to ensure that proposed solutions meet customer expectations.
- Apply ServiceNow knowledge and expertise in Field Service Management, ITSM, Strategic Portfolio Management, and Integration to provide optimum workflows.
- Design efficient workflows based on ServiceNow capabilities and leading practices, ensuring that proposed solutions meet customer expectations.
- Create user stories and train customers to create their own user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
**Requirements:**
- You must have a working knowledge of the ServiceNow platform and be able to work with a solution architect to translate business requirements into platform stories.
- ServiceNow Certification in CIS-FSM, CIS-ITSM, CIS-SPM is required.
- Business Process Management (BPC) training/certification is also essential.
- You should have experience implementing and understanding the capabilities of ServiceNow.
- A proven track record of implementing ServiceNow applications is necessary.
- You must have experience writing user stories and acceptance criteria.
**Bonus Requirements:**
- ITIL v3 or v4 Certification is a plus.
- Healthcare experience is also beneficial.
**Qualifications:**
- You should have at least 10 years of progressive experience in a professional services organization or equivalent education/experience.
- Ability to travel up to 25%-50% of the time is required.
- Industry domain expertise in Field Service Management, ITSM, Strategic Portfolio Management, and Integration is essential.
- Success driving complex issues through analysis and resolution is necessary.
- Experience working collaboratively is also essential.
- ServiceNow certifications in aligned workflow are required.
**Benefits:**
We offer a comprehensive service portfolio covering various technology positions across key markets nationwide. Our company champions equality and inclusivity, proudly supporting an Equal Opportunity Employer policy.
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