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Assistant Store Manager

1 month ago

Mattoon, Illinois, United States Rural King Full time

About the Role

The Assistant Store Manager is a key leadership position at Rural King, responsible for overseeing various aspects of store operations, including inventory management, associate leadership, and customer engagement. This role requires a strategic thinker who can make impactful decisions, cultivate a high-performing team, and ensure operational excellence.

Key Responsibilities

  • Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.
  • Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
  • Make strategic decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
  • Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
  • Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
  • Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
  • Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
  • Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
  • Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
  • Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
  • Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
  • Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
  • Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
  • May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
  • May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
  • Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
  • Participate in cross-training for flexibility in various departments and responsibilities.
  • Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
  • Perform other duties as assigned.