Claims Representative
7 days ago
Customer Service and Technical Support Representative
MCI Careers is seeking a highly motivated and customer-focused Claims Representative to join our team. In this role, you will provide exceptional customer service and technical support to clients across the country.
About the Role:
- Provide timely and professional responses to customer inquiries via phone, email, or chat
- Assist customers with resolving technical issues and answer product-related questions
- Upsell and cross-sell products and services to meet customer needs
- Meet or exceed performance metrics for first call resolution, average handle time, and quality scores
Requirements:
- Bachelor's degree in Communications, Business Administration, or related field
- At least 1 year of experience in customer-facing roles, preferably in a contact center environment
- Excellent communication, problem-solving, and time management skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Familiarity with CRM software and basic computer skills
Benefits:
- Competitive hourly rate ($11.10-$16.10)
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
- Opportunities for career growth and advancement
What We Offer:
MCI Careers provides a comprehensive compensation package, including a competitive hourly rate, ongoing training, and development opportunities. Our collaborative and dynamic work environment offers a chance to grow professionally and make a meaningful impact on our clients' experiences.
Salary Range:$11.10-$16.10 per hour
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