Claims Representative

7 days ago


Savannah, Georgia, United States MCI Careers Full time

Customer Service and Technical Support Representative


MCI Careers is seeking a highly motivated and customer-focused Claims Representative to join our team. In this role, you will provide exceptional customer service and technical support to clients across the country.


About the Role:


  • Provide timely and professional responses to customer inquiries via phone, email, or chat
  • Assist customers with resolving technical issues and answer product-related questions
  • Upsell and cross-sell products and services to meet customer needs
  • Meet or exceed performance metrics for first call resolution, average handle time, and quality scores

Requirements:


  • Bachelor's degree in Communications, Business Administration, or related field
  • At least 1 year of experience in customer-facing roles, preferably in a contact center environment
  • Excellent communication, problem-solving, and time management skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Familiarity with CRM software and basic computer skills

Benefits:


  • Competitive hourly rate ($11.10-$16.10)
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for career growth and advancement

What We Offer:


MCI Careers provides a comprehensive compensation package, including a competitive hourly rate, ongoing training, and development opportunities. Our collaborative and dynamic work environment offers a chance to grow professionally and make a meaningful impact on our clients' experiences.


Salary Range:$11.10-$16.10 per hour



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