Operations Manager

6 days ago


Lancaster, Ohio, United States CVS Health Full time

Job Summary: CVS Health is seeking an experienced Operations Manager to drive store execution and performance, while building consumer loyalty and delivering excellent customer service.

About the Role: As an Operations Manager, you will be responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store. This includes overall store management, supervision, and policy implementation, as well as sales and inventory management, employee staffing, training, and development, financial management, and customer service leadership.

Key Responsibilities:

  • Lead others and work effectively with store crews
  • Supervise, assign, and direct activities of the store crew
  • Effectively communicate information to store crew and supervisors in an open and timely manner
  • Support Store Manager with action plans for operational and service improvement
  • Assist customers with their questions, problems, and complaints
  • Promote CVS customer service culture (greet, offer help, and thank)

Requirements:

  • Deductive reasoning ability, advanced analytical skills, and computer skills
  • Advanced communication skills, leadership, supervision, and influencing skills
  • Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications:

  • Experience as a retail manager or supervisor

Education: High School diploma or equivalent preferred but not required.

Pay Range: The typical pay range for this role is: $17.00 - $29.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

About CVS Health: At CVS Health, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose sends a personal message that how we deliver our services is just as important as what we deliver. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.



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