Airport Service Specialist

6 days ago


San Francisco, California, United States Signature Aviation Full time
Job Summary

The Airport Service Specialist is responsible for providing exceptional service to general aviation aircraft, crew, and guests at a private aviation terminal. This role involves operating ground service equipment, utilizing knowledge of company policies and procedures to ensure efficient and safe services. The ideal candidate will be able to work flexible schedules, including night shifts, holidays, and weekends.

Key Responsibilities
  • Work as part of a team to conduct airside operations safely and efficiently, adhering to established policies and standard operating procedures (SOPs).
  • Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power, and potable water services.
  • Proactively prepare for arriving/departing aircraft, identify open job tasks, and immediately speak up about observed safety concerns.
  • Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
  • Load and unload luggage and cargo into/out of aircraft and from/into the terminal, guest vehicle, or other mode of transportation.
  • Provide professional and friendly guest service, maintaining a positive attitude and ensuring guests receive an exceptional experience.
  • Transport guests, luggage, and cargo in shuttle vehicles while prioritizing their safety and convenience.
  • Maintain safe, clean, and secure ramps and operations.
  • Fuel handling, including quality control, receipt, inventory, and documentation.
  • Understand, comply with, and enforce operational, safety, and guest service requirements for all job aspects.
Requirements
  • High School Diploma or General Education Degree (GED).
  • Minimum 18 years old.
  • Able to pass company background checks, drug tests, airport background checks, and be insurable by the Company's insurance policies.
  • Licenses: valid state driver's license; CDL may be required based on local regulations and business needs.
  • Excellent vision, coordination, judgment, and communication skills.
  • Prior experience in aviation, customer service, or related fields; equivalent education and training also acceptable.
Benefits

This position offers a competitive hourly rate of $23.08-$24.38 per hour, commensurate with experience and qualifications.



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