Dental Lab Coordinator
5 days ago
We are seeking a highly skilled Dental Lab Coordinator to join our team at Wiand Dental Lab. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, managing client case pick-ups and deliveries, and maintaining accurate records.
Key Responsibilities:
- Fielding client/vendor/patient phone calls and handling inquiries in a timely and professional manner.
- Managing client case pick-ups and deliveries, including dispatch for our delivery drivers.
- Packing and invoicing dental cases, ensuring accuracy and attention to detail.
- Shipping and receiving of cases, supplies, and equipment.
- Ordering teeth and maintaining inventory levels to meet client demands.
- Scheduling and confirming same-day service options for relines and repairs.
- Gathering and attaching case information, ensuring accuracy and completeness.
- Following up on pending or on-hold cases to ensure timely resolution.
- Collaborating with workflow and surgery coordinators to accommodate client requests and preferences.
- Providing education and support to clients, answering questions, and providing relevant materials as needed.
Benefits:
- PTO for holidays, vacation, and personal time.
- Medical, dental, and vision insurance.
- 401K with employer match.
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