Dental Lab Coordinator

5 days ago


Scottsdale, Arizona, United States Wiand Dental Lab Full time
Job Description

We are seeking a highly skilled Dental Lab Coordinator to join our team at Wiand Dental Lab. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, managing client case pick-ups and deliveries, and maintaining accurate records.

Key Responsibilities:

  • Fielding client/vendor/patient phone calls and handling inquiries in a timely and professional manner.
  • Managing client case pick-ups and deliveries, including dispatch for our delivery drivers.
  • Packing and invoicing dental cases, ensuring accuracy and attention to detail.
  • Shipping and receiving of cases, supplies, and equipment.
  • Ordering teeth and maintaining inventory levels to meet client demands.
  • Scheduling and confirming same-day service options for relines and repairs.
  • Gathering and attaching case information, ensuring accuracy and completeness.
  • Following up on pending or on-hold cases to ensure timely resolution.
  • Collaborating with workflow and surgery coordinators to accommodate client requests and preferences.
  • Providing education and support to clients, answering questions, and providing relevant materials as needed.

Benefits:

  • PTO for holidays, vacation, and personal time.
  • Medical, dental, and vision insurance.
  • 401K with employer match.


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