Logistics Operations Specialist

5 days ago


Chicago, Illinois, United States Coyote Logistics Full time
About Coyote Logistics

Coyote Logistics is a leading provider of asset-light transportation solutions. We offer tech-enabled truck brokerage services, complemented by managed transportation, freight forwarding, and last mile delivery. Our cutting-edge technology enables efficient freight movement across North America.

We are headquartered in Charlotte, N.C. For more information, visit our website at RXO.com, where you can also connect with us on various social media platforms.

Job Description: Intermodal Operations Representative

The Intermodal Operations Representative plays a pivotal role in executing daily activities related to intermodal freight. This includes catering to customer and carrier needs, focusing on account growth, and fostering strong relationships with drayage and railroad partners.

Daily Responsibilities
  • Account Assignment & Knowledge: Execute daily operations for assigned intermodal accounts, understanding their growth strategies, goals, and contractual agreements.
  • Load Management: Track all customer shipments, monitor the assigned portion of the load board, and ensure all loads are covered and serviced properly.
  • Customer Support: Provide exceptional customer service by responding to inquiries, updating clients on load status, and resolving any issues or concerns promptly and professionally.
  • Communication: Communicate effectively and timely with both internal teams and external partners, using the appropriate channels.
  • Relationship Development: Develop strong working relationships with both customer contacts and drayage and rail partners.
  • Cross-Department Collaboration: Work closely with internal teams to ensure smooth coordination and communication across all logistics functions.
  • Problem Solving & Issue Resolution: Identify and resolve issues related to freight movement and update and manage incidents and accessorials to maximize profit.
Essential Skills & Qualifications
  • Bachelor's Degree Required
  • Prior industry knowledge (1 year experience) preferred - Carrier Sales, Customer Sales, or Operations
  • Strong multi-tasking and organizational skills
  • Ability to prioritize tasks and work quickly and efficiently
  • Strong communication skills
  • Detail oriented
Salary Range

Estimated salary range for this position is $60,000-$80,000 per annum, depending on location and experience.

Benefits
  • Comprehensive medical, dental, vision, and life insurance coverage
  • Retirement 401(k) featuring employer match
  • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
  • Employee Assistance Program (EAP)
  • Industry-leading mental health resources
  • Complimentary membership to Peloton
  • Access to LinkedIn Learning for continuous skill enhancement
  • Paid time off and paid parental and disability leave
  • 3 paid community service days annually
  • 14 employee-led Employee Resource Groups


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