Shift Leader

4 weeks ago


Coventry Lake, Connecticut, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Shift Leader to join our Dunkin' team. As a Shift Leader, you will be responsible for leading a team of Crew Members to deliver exceptional guest experiences and drive sales growth.

Key Responsibilities
  • Lead a team of Crew Members to achieve sales and service goals
  • Coach and develop Crew Members to improve their skills and knowledge
  • Ensure operational excellence by maintaining high standards of quality, safety, and cleanliness
  • Manage cash handling and inventory control
  • Resolve guest complaints and concerns in a timely and professional manner
Requirements
  • High school diploma or equivalent required; some college or degree preferred
  • Previous experience in a restaurant or retail environment, preferably in a supervisory or leadership role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic math and writing skills
About Dunkin'

Dunkin' is a leading global coffee and baked goods chain with over 13,100 restaurants in 41 countries. We are committed to delivering high-quality products and exceptional customer service to our guests. As a Shift Leader at Dunkin', you will be part of a dynamic and supportive team that is passionate about serving our guests and driving business results.


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