Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our branch team at First Citizens Bank. This is an exciting opportunity for individuals who enjoy interacting with customers and providing exceptional service.
About the RoleThe successful candidate will be responsible for processing transactions, handling customer inquiries, and promoting bank services to customers. A key aspect of this role is building strong relationships with customers, understanding their banking needs, and providing tailored solutions.
Responsibilities- Engage with customers to understand their banking requirements and preferences
- Process transactions accurately and efficiently
- Provide assistance with account servicing needs
- Foster customer awareness and education of bank services, including digital banking capabilities
- Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs
To be successful in this role, you will need:
- A High School Diploma or equivalent
- 6 months of customer service experience
- Preferred area of experience: Sales
- A valid driver's license (as frequent driving to other offices, bank customers, etc. is required)
At First Citizens Bank, we offer a comprehensive benefits program designed to meet our associates where they are in life. Full-time associates (20+ hours) receive customized offerings, including support for families, health, and wellness.
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