Restaurant Management Professional
2 weeks ago
This Golden Chick location is seeking an experienced Hourly Manager to oversee daily operations and lead a team of employees. As a key member of our management team, you will be responsible for ensuring exceptional customer service, maintaining a clean and safe work environment, and driving sales growth.
Key Responsibilities- Operations Management: Oversee daily restaurant operations, including scheduling, inventory management, and cash handling.
- Team Leadership: Direct, support, and coach a team of 15-30 employees to achieve sales goals and provide exceptional customer service.
- Customer Service: Ensure that all guests have an outstanding experience, resolving any food quality or service complaints in a friendly and professional manner.
- Inventory and Supply Management: Manage inventory levels, order supplies, and maintain a clean and organized work environment.
- Financial Management: Collect monies from in-house and drive-thru guests, manage the money drawer, and maintain accurate financial records.
- Training and Development: Provide training and coaching to crew members to ensure they have the skills and knowledge needed to perform their duties effectively.
- Communication: Communicate effectively with customers, team members, and management to ensure seamless operations and resolve any issues that may arise.
- Education: Less than high school education, GED or high school degree preferred.
- Experience: Previous experience in a restaurant management role, preferably in a fast-paced environment.
- Skills: Ability to comprehend simple instructions, ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions, and ability to deal with problems involving a few concrete variables in standardized situations.
- Certifications: Must obtain State Food Handler certification within 60 days of hire.
This role requires the ability to work in a fast-paced environment, with frequent exposure to extreme heat from cooking equipment. The noise level in the work environment is usually moderate. Employees will be expected to purchase non-slip shoes due to wet, slippery floors and can purchase through the company at a discount.
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