Patient Services Manager

4 days ago


Salt Lake, Utah, United States Intermountain Health Full time
Overview

This leadership role oversees all aspects of Patient Services within the Culinary Service department at Intermountain Health's Intermountain Medical Center. As a key member of the team, you will provide strategic direction and operational oversight to create an exceptional experience for patients.

About Us

We are a comprehensive healthcare organization dedicated to providing high-quality patient care and excellent customer service. Our mission is to improve health in communities across the Rocky Mountain region.

Job Description

This position is responsible for managing daily operations of Patient Services, ensuring caregiver competency, creating a positive experience for each patient, and facilitating all human resource functions. You will also be responsible for implementing best practice initiatives, partnering with nursing to meet patients' needs, and participating in compliance standards related to regulatory agencies and hospital requirements.

Responsibilities
  • Manage daily operations of Patient Services, including meal provision and patient satisfaction
  • Ensure caregiver competency through training and evaluation
  • Create a positive experience for each patient through excellent customer service
  • Facilitate all human resource functions, including hiring, staffing, mentoring, evaluating, conflict resolution, constructive discipline, and termination
  • Implement best practice initiatives to improve patient satisfaction and food safety
  • Partner with nursing to meet patients' nutritional needs and preferences
  • Participate in compliance standards related to regulatory agencies and hospital requirements
Requirements
  • Bachelor's degree in Nutrition or Dietetics from an accredited institution
  • Registered Dietitian with the Commission on Dietetic Registration
  • Food Handler Permit (as required by State) or ServSafe certification
  • Three years of experience in hospital food service/leadership positions
  • Demonstrated effective business skills in culinary industry
  • Demonstrated effective verbal, written, interpersonal, and communication skills
Salary

The estimated annual salary for this position is $69,300-$110,120, depending on experience. This figure is based on the hourly rate range of $34.06-$52.55 per hour.

Benefits

We offer a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. We also provide opportunities for professional growth and development, as well as a commitment to diversity, equity, and inclusion.



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