Intake Coordinator

4 weeks ago

Terre Haute, Indiana, United States Summit BHC Full time

As an Intake Coordinator at Summit BHC, you will play a critical role in establishing a positive first impression for our clients and their families. Your responsibilities will include phone triage, addressing requests for services, and performing client call backs. You will also be responsible for verifying insurance eligibility, coordinating with insurance companies, and facilitating assessment and/or intake to our facility services.

Key responsibilities include:

  • Conducting pre-admission assessments and completing admission pre-certification as needed
  • Interviewing clients, family members, and/or collateral sources to ensure intake criteria are met
  • Generating, guiding, and leading independent discussions with referral sources for client support, conflict resolution, and business development
  • Responding to and reacting to the needs of referred clients
  • Assessing family needs for mediation, sober escort, and intervention, and determining which professional resources are most appropriate to contact
  • Deciding which interventionist and facility to recommend, the dates, and the travel
  • Working closely with other departments and external parties to ensure timely admission of clients
  • Documenting daily activities, contacts, appointments, and events in our designated Customer Relationship Management system
  • Completing insurance verifications for all clients per CBO guidelines on all private insurance admissions
  • Screens calls from referrals and sets up transportation for admission
  • Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions
  • Greets and assists clients, visitors, and staff at the front office
  • Oversees the traffic flow and incidents in the lobby area

We offer a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume.

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