Healthcare Benefits Coordinator

6 days ago


Columbus, Indiana, United States SIHO HOLDING INC Full time
The successful candidate will serve as a key point of contact for SIHO HOLDING INC's members and providers, assisting with navigating their healthcare needs and resolving related inquiries. This role requires excellent communication and interpersonal skills, as well as the ability to work independently and collaboratively within a team environment.

Responsibilities include responding to customer inquiries, collaborating with internal teams to resolve complex issues, maintaining accurate records of customer interactions, and developing strong relationships with customers through active listening and proactive problem-solving. The ideal candidate will possess a high school diploma and 2 years of customer service experience, as well as excellent verbal and written communication skills and general knowledge of health insurance principles and regulatory compliance (HIPAA guidelines). Emotional intelligence and conflict resolution skills are also essential in handling sensitive customer situations. Based on experience, the salary for this position is estimated to be between $45,000 and $60,000 per year.

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