Regulatory Compliance Specialist

1 week ago


Dublin, Ohio, United States Covetrus North America, LLC Full time

About Covetrus North America, LLC

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Covetrus North America, LLC is a leading provider of animal health solutions. We offer a unique blend of products, services, and expertise to support the veterinary profession and pet owners.

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Job Summary:

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We are seeking a highly motivated and detail-oriented Regulatory Compliance Specialist to join our team in Dublin, OH. This role will play a critical part in ensuring compliance with federal and state regulations related to the distribution and dispensing of controlled substances.

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Responsibilities:

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  • Leverage analytical tools to monitor the distribution of controlled substances from Covetrus North America distribution centers to its customers.">
  • Perform trend analysis and assessment of customer order history, compliance forms, and suspicious order monitoring algorithm results to ensure controlled substance orders do not meet DEA criteria of a suspicious order.">
  • Monitor customer ordering patterns for unusual activity, in accordance with Covetrus SOP and federal and state regulations.">
  • Maintain current knowledge base for federal and state regulations, standards, or guidance documents related to wholesale distribution and/or dispensing of controlled substances and diversion surveillance.">
  • Evaluate established metrics in areas of responsibilities/tasks and ensure consistent meeting of these metrics.">
  • Draft communication to customers and ensure follow-up with customers meets established workflows and service level agreements (SLA).">
  • Collaborate with the internal sales team when communicating with customers regarding controlled substance orders requiring customer outreach and follow-up.">
  • Handle various types of customer inquiries (phone, email, etc.)">
  • Handle a high volume of order analysis, customer outreach, and internal and external customer inquiries in a timely and customer-centric manner with consideration for the company's efficiency and productivity guidelines.">
  • Build sustainable relationships of trust through open and interactive communication with both internal and external customers.">
  • Take the extra mile to engage both internal and external customers.">
  • Support team as a subject matter expert and mentor Analysts I colleagues.">
  • Participates in internal projects, as assigned by leadership.">
  • Assists with training of employees in assigned tasks.">
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Qualifications:

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To be successful in this role, you will need:

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  • Bachelor's Degree in a related field: Chemistry, Biology, Health Sciences, or equivalent experience.">
  • Experience in suspicious order monitoring and a practical understanding of the Federal Controlled Substance Act, 21 CFR * 1300 et seq.">
  • Excellent analytical and problem-solving skills.">
  • Strong communication and interpersonal skills.">
  • Able to work in a fast-paced environment and meet deadlines.">
  • Ability to maintain confidentiality and handle sensitive information.">
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Salary:

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The estimated salary for this position is $85,000 - $110,000 per year, depending on experience.

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About Us:

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Covetrus North America, LLC offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

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Contact Information:

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Please submit your application through our website.



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