Business Operations Associate

1 week ago


Danville, Virginia, United States First Citizens Bank Full time

Job Overview

This is a hybrid role with the expectation of regular time working inside and outside the office. Note that a hybrid schedule will only be available after the training period.

The Cash Application Operations Specialist supports the Commercial Services Operations function in the Cash Application Department.

Responsibilities include accurate posting, reconciliation, and application of customer payments.

  • Analyze remittance instructions and make informed decisions to adjust client and customer accounts accordingly.
  • Maintain records or systems crucial for business operations while ensuring compliance with applicable regulations and policies.

In addition to maintaining records, you will also answer inquiries and resolve issues by updating department records or systems accordingly, in alignment with service standards and business responsibilities.

Key Responsibilities:

  1. Provide excellent customer service by answering inbound communications, fulfilling requests, or addressing issues while maintaining a high standard of service.


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