Media Operations Manager, XCM

4 weeks ago

New York, New York, United States Amazon Full time
Job Summary

We are seeking a highly organized and detail-oriented Media Operations Manager to support our paid media and social operations. The successful candidate will have a strong analytical mindset and excellent communication skills.

Key Responsibilities
  • Analyze and implement process improvements to enhance operational efficiency.
  • Support Amazon stakeholders with social handle creation and user access management.
  • Identify process gaps and inefficiencies, and communicate solutions to stakeholders.
  • Manage vendor relations with tech partners and global media agency teams.
  • Develop metrics and measures performance against process requirements.
  • Research and recommend process improvements to aid in the translation of business objectives into functional requirements.
  • Surveys and analyzes best practices across Amazon and external teams.
  • Develop process documentation and operating instructions.
  • Develop training guides and learning videos.
  • Partner with product tech teams to drive automation across the workflow process.
Requirements
  • Experience using data and metrics to drive improvements.
  • Experience with Excel or Tableau.
  • Experience managing or working within cross-functional marketing and creative teams.
  • 3-5+ years of experience in a media or marketing operations role.
  • Passion for mechanisms, problem solving, and streamlining workflows.
  • Strategic thinker with strong analytical skills and a bias towards data-led decision making.
  • Comfortable presenting to stakeholders with verbal and written communication.
  • Ability to thrive in ambiguity, solve complex problems, and scale solutions effectively across an organization.
Preferred Qualifications
  • Major media agency or client-side paid media experience highly desirable.
  • Experience with Social Media Application administration.
  • An understanding of billing processes from PO management to invoice reconciliation and accruals.
  • Certification/Proficiency in Social Management Platforms like Sprinklr or Smartly.
  • Certification/proficiency in Smartsheet.
  • Six Sigma Certification or Agile certification.
  • Project/Program management certification (PMP, CAPM, CSM, etc).
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit our website.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation

The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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