IT Technical Lead, eCommerce Solutions Specialist

7 days ago


Byron Center, Michigan, United States SpartanNash Full time

About the Role:

SpartanNash is seeking a highly skilled IT Technical Lead to manage the retail applications support team within assigned areas. As a key member of our technology team, you will be responsible for planning and leading the full life-cycle of retail e-commerce and marketing information systems and technology.

Key Responsibilities:

  • Develop and Implement Systems: Develop standards, policies, procedures, and practices to ensure systems, services, and applications meet company needs. Maintain documentation for department project specifications, project plans, timelines, and other relevant information.
  • Stay Up-to-Date with Industry Trends: Maintain current knowledge of industry trends and best Information Technology/Retail Systems practices. Make recommendations to improve current programs and processes.
  • Mentor and Lead the Team: Mentor the team on analytical processes and problem resolution (both proactive and corrective) for retail e-commerce and marketing technology solutions to meet both business and end-user requirements.
  • Department Management: Responsible for department management, including staffing, training, performance management, and career development of associates. Develop and monitor department goals.
  • Project Management: Provide technical and/or project management direction to determine feasibility and resource requirements of releases. Coordinate work on projects with other departments. Plan, schedule, and monitor projects to ensure accurate and timely completion. Ensure timely issue resolution and communication/follow-up to end-users.
  • Technology Development: Manage, and may participate in, the retail technology applications development activities, including analysis, design, and programming evaluation of new and existing systems. Plan and lead the testing, certification, pilot, implementation, post-implementation, and ongoing operations of cost-effective retail information systems and technology solutions.
  • System Maintenance: Oversee the installation, configuration, implementation, maintenance, and optimization of retail applications/information systems. Ensure timely resolution of retail system issues that may arise. Manage and/or troubleshoot issues and work with cross-functional departments to resolve.

Requirements:

  • Education: Bachelor's Level Degree in Information Technology or a related field.
  • Experience: 5 years' experience implementing and supporting digital commerce solutions, preferably in the grocery industry. Experience with mobile app development, API frameworks, and Agile delivery methodologies is preferred.
  • Skills: Experience leading a development team, including contractors. Ability to manage software in a PCI compliance environment.


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