Intake Specialist for Single Family Preservation

4 weeks ago


Detroit, Michigan, United States CHN Housing Partners Full time
Job Summary:

CHN Housing Partners is seeking a highly skilled Intake Specialist to join our Single Family Preservation team. As an Intake Specialist, you will be responsible for providing support to multiple home repair and rehab programs on all aspects of intake duties. This includes identifying key eligibility requirements, entering and monitoring proper data systems, and prioritizing tasks per program guidelines and regulations.

Key Responsibilities:
  • Greet new and existing customers over the phone, answering general questions and navigating customer concerns.
  • Assist with the review of applications for approval and data entry.
  • Submit client application to the appropriate SFP funding sources.
  • Use data programs to identify and update required applicant information.
  • Participate in file management, pre/post job finalization as needed.
  • Participate in call center for Single Family Preservation Department.
  • Participate in program meetings to stay up to date on program requirements.
  • Document all relevant information when interacting with clients, including required, regular communications, in the CRM database.
  • Communicate regularly with the SFP team, sharing client information as needed and participating in regular meetings.
  • Guarantee precision in data entry, ensuring information is captured correctly and efficiently.
  • In keeping the client your priority, offer frequent feedback and strategies on processes and service to your supervisor.
  • Executes Quality Assurance tasks as designated, ensuring the highest standards of quality and compliance.
Requirements:

Education:
  • High school diploma or equivalent required
  • Associates degree preferred
Experience:
  • 2+ years of customer service experience
  • 2+ years in professional office setting
  • Prior experience working with database system and general office software
Skills:
  • Excellent written and verbal communication skills
  • Excellent customer service orientation
  • Good working knowledge of MS Office, with ability to learn new software
  • The ability to manage multiple competing priorities
  • Strong attention to detail
Preferred:
  • Bilingual in Spanish
Why CHN Housing Partners?
  • We are a non-profit organization based in Cleveland, Ohio with an established and growing team in Detroit, Michigan that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.
  • We work in Ohio, Michigan, and Pennsylvania to preserve and expand affordable housing, and build equitable communities.


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