Customer Success Business Analyst Lead
6 days ago
We are seeking a Customer Success Business Analyst Lead to join our team at HCSS Employer, Inc. in Sugar Land, TX.
The estimated annual salary for this role is $80,000 - $110,000 depending on experience and qualifications.
Job DescriptionThis is an exciting opportunity to work with our customers to ensure their success with our innovative solutions for the construction industry. As a Customer Success Business Analyst Lead, you will be responsible for managing renewals and customer account growth for the 'Low' customer segment.
Daily Activities:
- Work through customer renewals, aiming to switch as many customers as possible to auto-renewing contracts.
- Evaluate renewal expectations, identifying potential issues and escalating concerns to your manager and Director, CS.
- Monitor customer health via Gainsight, taking proactive actions to mitigate churn risks.
- Action automated CTA's, ensuring timely communication with customers.
- Lead NPS responses for negative reviews, providing exceptional customer service.
Weekly Activities:
- Create IQL's as needed, responding to customer interest in using other products from the HCSS family.
- Develop a handoff process, ensuring seamless transitions of customer accounts within two weeks.
- Participate in product adoption activities, partnering with the Product Adoption lead to increase product value for customers.
- Take proactive steps to help customers realize more value from their investment in HCSS' products.
Monthly Activities:
- Recommend automation ideas to improve customer churn risk prediction and reduce manual tasks.
- Identify process improvements, sharing insights with your manager.
- Review the 'Renewals Overview by CSM' dashboard to monitor renewal progress and upcoming challenges.
- Schedule continued learning sessions/trainings to enhance job-related skills.
- Conduct monthly GRR and Renewals review with your manager and Director, CS.
- Follow up with full logo and product churns from 3-4 months ago to explore opportunities to win them back.
Benefits and Perks:
- Enjoy flexibility to work in-office or hybrid settings.
- Receive medical and dental premiums.
- Take advantage of on-site amenities, including a basketball court, soccer field, and 200-meter track.
- Pursue tuition reimbursement opportunities.
- Explore other benefits and perks that support a great life for employees.
-
Customer Success Strategist
7 days ago
Sugar Land, Texas, United States HCSS Employer, Inc. Full timeJob OverviewWe're HCSS Employer, Inc., a software company based in Sugar Land, TX, dedicated to providing innovative solutions for the construction industry. Our mission is to help customers dramatically improve their business through high-quality software and exceptional service.Job SummaryWe're seeking a Customer Success Strategist to manage renewals and...
-
Sugar Land, Texas, United States Delta Defense Full timeCompany OverviewDelta Defense, a fast-growing company, is dedicated to safeguarding life, freedom, and finances for responsible American gun owners. With a strong belief in the 2nd Amendment, we strive to make a significant impact across the enterprise.Salary: $85,000 - $110,000 per year, depending on experience.Job DescriptionAs a Senior Business Analyst,...
-
Industrial Automation Business Development Lead
2 weeks ago
Sugar Land, Texas, United States Yokogawa Electric Corporation Full timeAbout the JobYokogawa Electric Corporation is seeking a highly skilled and experienced Business Development Director to lead the growth of our Industrial Automation and Software Solutions business.This senior leadership position requires a strategic thinker with a proven track record in building high-performing teams, securing new logos, and driving business...
-
Financial Performance Analyst
1 week ago
Sugar Land, Texas, United States West Bend Insurance Company Full timeJob OverviewWe are seeking a skilled Financial Performance Analyst to join our team at West Bend Insurance Company.About UsAs a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, we value our associates as our greatest asset. We hire talented individuals who are conscientious, dedicated, customer-focused, and able to build lasting...
-
Business Development Associate
7 days ago
Sugar Land, Texas, United States Steve Yang - State Farm Agent Full timeJob OverviewThis role offers an exciting opportunity to work with a State Farm independent contractor agent, marketing only State Farm insurance and financial service products.Salary and BenefitsWe offer hourly pay plus commission/bonus. As an Agent Team Member, you will receive growth potential and the opportunity for advancement within our...
-
Business Development Manager
3 days ago
Sugar Land, Texas, United States Mathnasium, The Math Learning Center Full timeJob OverviewWe are seeking a highly motivated and experienced Business Development Manager to join our team at Mathnasium, The Math Learning Center. As a key member of our operations team, you will play a critical role in driving business growth, developing strategies, and leading high-performing teams.Compensation:Competitive base salary: $45,000 per...
-
Lead Team Manager
6 days ago
Sugar Land, Texas, United States Tapestry, Inc. Full timeCompany Overview:">Coach is a renowned global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are committed to innovation and inclusivity. Our mission is to create beautiful, lasting products that empower individuals to be themselves.">About the Role:">We seek an exceptional Lead Supervisor to drive our store's success. This...
-
Customer Service Ambassador
1 week ago
Sugar Land, Texas, United States Burlington Stores Full timeAre you passionate about delivering outstanding customer service and making a difference in your community? As a Retail Sales Associate at Burlington Stores, Inc., you will have the opportunity to work in a dynamic and supportive team environment, providing exceptional service to customers and contributing to the success of our business.Job SummaryWe are...
-
Senior Technical Lead
6 days ago
Sugar Land, Texas, United States Ontech Talent Full timeAbout the RoleThis challenging position involves overseeing complex product development projects, working closely with cross-functional teams to bring innovative ideas to market. As a Senior Technical Lead, you will be responsible for driving technical direction and leading design reviews.Key ResponsibilitiesContribute to project design and development...
-
Strategic Accounting Business Leader
7 days ago
Sugar Land, Texas, United States Zephyr Connects Full time**Company Overview**We are a professional services firm dedicated to helping businesses succeed through expert accounting and consulting services.About UsDevine Consulting, LLC was founded in 2011 with a mission to provide personalized service and support to our clients. Our team of experts is committed to delivering top-notch results that exceed...
-
Senior Customer Service Manager
1 week ago
Sugar Land, Texas, United States AAFES Full timeJob Description:">About Us: AAFES is a leading retailer dedicated to providing exceptional customer experiences.Job Summary: We are seeking an experienced Supervisory Customer Experience Associate to oversee our team and drive customer satisfaction.Main Responsibilities:">Lead a team of associates in delivering tailored customer experiences within assigned...
-
Senior Business Analytics Strategist
6 days ago
Sugar Land, Texas, United States The Friedkin Group Full timeAt The Friedkin Group, we're seeking a seasoned Senior Business Analytics Strategist to spearhead our data science initiatives. This is an exceptional opportunity for a highly skilled professional to join our team and drive strategic decision-making across business units.About the RoleThe successful candidate will design, develop, implement, and maintain...
-
Sugar Land, Texas, United States Booz Allen Hamilton Full timeAt Booz Allen, we're seeking a seasoned Emergency Management Analyst to join our team as a Senior Strategic Planner. This exciting opportunity is perfect for a motivated professional with a passion for Emergency Management, looking to make a meaningful impact in a dynamic environment. As a Senior Strategic Planner, you'll play a key role in developing and...
-
Mechanical Engineer Team Lead
7 days ago
Sugar Land, Texas, United States gpac Full timeJob SummaryA Mechanical Engineer with a proven track record in leading high-profile projects is sought after by GPAC, a reputable MEP Engineering firm based in the Houston area. As a key member of our team, you will be responsible for overseeing multiple projects across various sectors, including Government, Healthcare, Science & Technology, and more.About...
-
Business Development Associate
7 days ago
Sugar Land, Texas, United States Cody Guyer - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated Business Development Associate to join our team at Cody Guyer - State Farm Agent. As an Account Representative, you will play a vital role in driving business growth through meaningful client relationships and liaison services between customer needs and agency departments.Key ResponsibilitiesProvide information...
-
Senior Technical Lead
7 days ago
Sugar Land, Texas, United States CentroMotion Full timeJob OverviewCentroMotion is seeking a highly skilled Senior Technical Lead to join our team. This role will be responsible for leading the design, development, and analysis of new product development projects based on company roadmaps and customer requirements.
-
Customer Experience Director
2 days ago
Sugar Land, Texas, United States Serenity Healthcare Full timeJob DescriptionSerenity Healthcare is a rapidly growing organization looking for our next generation of leaders.This is an excellent opportunity to launch a career in healthcare, with no prior experience required. As a Customer Service Manager at Serenity, you will work in clinic to educate customers on treatment options and provide best-in-industry customer...
-
Sugar Land, Texas, United States EAG-LED Global Lights Full timeAbout EAG-LED Global LightsAs a leading woman-owned LED manufacturer, we pride ourselves on delivering innovative lighting solutions that help businesses save money and the environment.
-
Customer Service Experience Provider
6 days ago
Sugar Land, Texas, United States beBee Professionals Full time $30,000 - $45,000We are seeking a dedicated and professional Customer Service Experience Provider to join our team at beBee Professionals in the United States.Job OverviewThis role involves providing exceptional support to customers by responding to inquiries, resolving issues, and ensuring customer satisfaction.Responsibilities:Respond to customer inquiries via phone,...
-
Lead Nursing Professional
3 weeks ago
Sugar Land, Texas, United States Houston Methodist Full timeAt Houston Methodist, we are seeking a highly skilled Lead Nursing Professional to join our team. This rewarding role involves overseeing the delivery of high-quality patient care and contributing to the development of nursing personnel.We offer a competitive salary of $115,000 per annum, reflecting the importance of this position in ensuring the best...