Fitness Club Customer Service Representative

5 days ago


Austin, Texas, United States Planet Fitness Inc. Full time

Grow with us at Excel Fitness, a Planet Fitness franchise group based out of Austin, TX. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. With over 130 clubs across six states, we're continuously seeking top talent to join our team.

We offer an exceptional career opportunity for individuals who share our passion for creating a positive member experience. As a Member Services Representative Overnight, you'll play a crucial role in delivering superior customer service and ensuring a clean and welcoming environment for our members.

Key Responsibilities:

  • Provide exceptional customer service experiences that exceed member expectations
  • Check members into the system and facilitate needed updates to their accounts
  • Take prospective members on tours and assist them with the new account sign-up process
  • Respond to member questions and concerns in a timely and professional manner
  • Maintain a clean and organized facility

Requirements:

  • Exceptional customer service skills and ability to interact positively with members and coworkers
  • Punctuality and reliability are essential
  • Diplomatic communication skills and high school diploma/GED equivalent required

Benefits:

  • Average hourly compensation: $12.00 per hour
  • Free Planet Fitness Black Card Membership for all employees
  • Comprehensive benefits package, including paid time off, parental leave, and health insurance

We're committed to fostering a Judgement Free Zone where everyone feels welcome and inspired to reach their fitness goals. Join us as we continue to grow and expand our services nationwide.



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