Customer Experience Ambassador
4 days ago
Job Title: Member Services Associate
About the Role:
We are seeking a talented Member Services Associate to join our team at The Rock at La Cantera.
Responsibilities:
- Greet guests in a warm and friendly manner, ensuring a seamless check-in and check-out experience.
- Monitor lounge and restaurant activity to determine seating and dining flow.
- Efficiently manage guest reservations and inquiries, taking into account their preferences and special requests.
- Maintain in-depth knowledge of club amenities and restaurant services to provide exceptional guidance to our members.
- Answer phone calls and respond to inquiries/requests promptly and professionally.
- Address and resolve guest issues, offering assistance and recommendations to enhance their stay.
- Ensure the front desk remains clean and sufficiently stocked, adhering to our high standards of service.
- Enforce lounge and restaurant policies and procedures, upholding the Legends brand.
Requirements:
- Must be at least 18 years old.
- One year experience as a host or front desk representative.
- Ability to work extended hours, holiday events, and weekends.
- Experience working in fast-paced restaurant environments is preferred.
- Must be able to stand for extended periods of time.
We are an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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