Customer Experience Ambassador

4 days ago


San Antonio, Texas, United States Legends Full time

Job Title: Member Services Associate

About the Role:

We are seeking a talented Member Services Associate to join our team at The Rock at La Cantera.

Responsibilities:

  • Greet guests in a warm and friendly manner, ensuring a seamless check-in and check-out experience.
  • Monitor lounge and restaurant activity to determine seating and dining flow.
  • Efficiently manage guest reservations and inquiries, taking into account their preferences and special requests.
  • Maintain in-depth knowledge of club amenities and restaurant services to provide exceptional guidance to our members.
  • Answer phone calls and respond to inquiries/requests promptly and professionally.
  • Address and resolve guest issues, offering assistance and recommendations to enhance their stay.
  • Ensure the front desk remains clean and sufficiently stocked, adhering to our high standards of service.
  • Enforce lounge and restaurant policies and procedures, upholding the Legends brand.

Requirements:

  • Must be at least 18 years old.
  • One year experience as a host or front desk representative.
  • Ability to work extended hours, holiday events, and weekends.
  • Experience working in fast-paced restaurant environments is preferred.
  • Must be able to stand for extended periods of time.

We are an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.



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