Software Support Specialist

3 days ago


San Diego, California, United States Vets Hired Full time
About the Job

As a Software Support Consultant at Vets Hired, you will be the primary point of contact for support queries from our clients using our EDI software package. Your key responsibility will be to listen to our customers, understand their needs, and resolve their queries in a timely and professional manner, escalating when necessary.

Key Responsibilities
  • Provide phone, email, and online user support to our clients
  • Ensure customer satisfaction through follow-up, responsiveness, and quality communication
  • Serve as a software subject matter expert to assist clients with implementation and configuration activities
  • Document technical issues and resolutions, and share information across the team
  • Conduct user training as required via online platforms
  • Assist with data migration and client implementation as needed
Requirements
  • Based in the Twin Cities/Minneapolis, MN suburbs
  • A minimum of 12 months in a 'Customer Facing' role, in a helpdesk or an application support environment
  • Ability to provide professional, friendly, and polite customer service through multiple channels
  • Attention to detail and proven time management skills
  • Strong problem-solving and critical-thinking skills
  • Ability to learn new software and technologies quickly
  • EDI knowledge is preferred but not required
  • Authorized to work in the United States
Preferred Qualifications
  • Knowledge of vendor/trading partner order processing
  • Knowledge of Accounting Systems
  • Knowledge of Warehouse Management Systems (WMS)
  • Knowledge of EDI principles


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