Account Receivable Specialist

6 days ago


Chicago, Illinois, United States Absolute Staffing & Consulting Solutions Full time
Job Overview

Absoute Staffing & Consulting Solutions are seeking a highly skilled Account Receivable Specialist to join our team. This role will involve managing delinquent accounts and ensuring timely payments.

About the Role

As an Account Receivable Specialist, you will be responsible for communicating with customers to resolve outstanding balances. Your excellent communication skills and negotiation tactics will enable you to successfully recover debts.

Key Responsibilities
  • Contact delinquent account holders via telephone to request payment of outstanding balances or create alternative payment plans.
  • Process payments using check by phone, credit/debit cards, Western Union, or mail-in payments.
  • Follow up on established payment plans and recommend further action for account holders who default.
  • Navigate client systems to locate customer accounts and document all collections activities.
Requirements

To be successful in this role, you will need:

  • 2-3 years of experience in a high-volume call center environment.
  • At least 1 year of previous consumer collections experience.
  • Proficiency in Microsoft Office (Word, PowerPoint, and Excel).
  • Professional and empathetic customer service and negotiation skills.
  • Familiarity with CFPB, TCPA, FDCPA, and HIPAA is preferred.
  • Experience with CUBS is a plus.
What We Offer

We offer a competitive salary and benefits package to our employees.



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