Bundt Cake Service Associate

1 month ago


Rochester, Michigan, United States Nothing Bundt Cakes #320 Full time
Job Title: Guest Service Representative

At Nothing Bundt Cakes #320, we're seeking a skilled Guest Service Representative to create a warm and welcoming environment for our guests. As a key member of our team, you'll be responsible for providing exceptional customer service, selling our delicious cakes, and embodying our core values of Servant's Heart, Spirit of a Champion, and Genuine Connections.

Key Responsibilities:
  • Promote a positive and engaging atmosphere for our guests, ensuring a memorable experience and a lasting impression.
  • Maintain strong product knowledge to educate guests on our cake options, pricing, and promotions.
  • Process guest orders efficiently and accurately, utilizing our point-of-sale system and inviting guests to join our Email Club.
  • Uphold a clean and organized bakery presentation, including routine cleaning and replenishing of retail merchandise and cake display cases.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies, including dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart: Display humility and empathy in interactions with others, and prioritize the good of the team or guest ahead of personal interests.
  • Spirit of a Champion: Demonstrate pride in responsibilities, take initiative, and operate with a strong sense of urgency to achieve excellence and efficiency.
  • Genuine Connections: Project warmth, enthusiasm, and optimism, and build positive, productive relationships with all team members.
Requirements:
  • Exhibit high energy and strong interpersonal skills, with a friendly, helpful, and positive attitude.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Be diligent, organized, and self-motivated, with the ability to understand and carry out oral and written instructions.
  • Be comfortable with new technology and have the ability to operate a point-of-sale system.
  • Understand basic arithmetic and provide monetary change using U.S. currency.
  • Have the capacity to stand for extended periods of time and work in a fast-paced environment.
Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.


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