Bundt Cake Service Associate
1 month ago
At Nothing Bundt Cakes #320, we're seeking a skilled Guest Service Representative to create a warm and welcoming environment for our guests. As a key member of our team, you'll be responsible for providing exceptional customer service, selling our delicious cakes, and embodying our core values of Servant's Heart, Spirit of a Champion, and Genuine Connections.
Key Responsibilities:- Promote a positive and engaging atmosphere for our guests, ensuring a memorable experience and a lasting impression.
- Maintain strong product knowledge to educate guests on our cake options, pricing, and promotions.
- Process guest orders efficiently and accurately, utilizing our point-of-sale system and inviting guests to join our Email Club.
- Uphold a clean and organized bakery presentation, including routine cleaning and replenishing of retail merchandise and cake display cases.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and company policies, including dress code and personal hygiene.
- Maintain a consistent work attendance and punctuality record.
- Servant's Heart: Display humility and empathy in interactions with others, and prioritize the good of the team or guest ahead of personal interests.
- Spirit of a Champion: Demonstrate pride in responsibilities, take initiative, and operate with a strong sense of urgency to achieve excellence and efficiency.
- Genuine Connections: Project warmth, enthusiasm, and optimism, and build positive, productive relationships with all team members.
- Exhibit high energy and strong interpersonal skills, with a friendly, helpful, and positive attitude.
- Enjoy interacting with diverse people and excel at providing a superior guest experience.
- Perform multiple tasks simultaneously while maintaining meticulous attention to detail.
- Be diligent, organized, and self-motivated, with the ability to understand and carry out oral and written instructions.
- Be comfortable with new technology and have the ability to operate a point-of-sale system.
- Understand basic arithmetic and provide monetary change using U.S. currency.
- Have the capacity to stand for extended periods of time and work in a fast-paced environment.
Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
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