Service Center Manager

3 weeks ago


Branford, Connecticut, United States Husqvarna Group Full time
Job Summary: We are seeking a highly skilled Service Center Manager to join our team at Husqvarna Group. The successful candidate will be responsible for managing all business aspects of aftermarket spare parts and programs through their life cycles, including market pricing and promotional planning. This is a critical role that will drive a strategy for aftermarket sales, support customers and equipment in the field, manage inventory, and create profit.

Key Responsibilities:
  • Manage ongoing evaluation, initiation, and implementation of process improvements on all business aspects for spare parts and aftermarket programs.
  • Lead Husqvarna global market pricing and aftermarket program initiatives, including development of the annual operating plan (Sales and gross or standard margin).
  • Manage process for forecasting and maintaining sufficient aftermarket parts stocking levels.
  • Create and execute strategies for the exit or maintenance of obsolete or low usage parts.
  • Drive new aftermarket opportunities and manage ongoing collaboration with Sales, Marketing, and Product Management to assure proper input and successful implementation.
  • Direct and coordinate competitive pricing and programs for parts, accessories, and aftermarket programs in the NA market.
  • Manage the incorporation of spare parts and aftermarket programs in the yearly budget process.
  • Lead initiative to create sales promotions driven by business objectives.
  • Design go-to-market strategy, inclusive of channel strategy and partnerships.
  • Direct all (local) catalog and website part number and pricing maintenance for Marketing.
  • Responsible for yearly price files on all parts, accessories, and aftermarket programs.
  • Lead training initiatives to introduce and promote aftermarket programs, both internal and customer facing.
  • Act as customer advocate for resolution of parts, accessories, and aftermarket program issues.
  • Work closely with Product Management, Technical Services, and R&D on product field issues.
  • Partner and coordinate with global partners within the Company.
  • Manage day-to-day activities of Analyst (Aftermarket Parts & Programs).
Requirements:
  • Bachelor's degree in business or equivalent experience.
  • 5+ years of experience in aftermarket program and services management, product management, or aftermarket parts and accessories.
  • Solid knowledge of MS Office, especially Excel and data analytics.
  • Solid knowledge of CRM and ERP systems.
  • Technical/mechanical knowledge a plus.
Working Conditions:
  • Medium travel (up to 50-60%) including international.
  • High interface with customers and HCP Field Sales.
  • Direct and frequent communication with Husqvarna Global Aftermarket team.
  • Extensive computer usage.
  • Normal office environment.


  • Branford, Connecticut, United States Husqvarna Group Full time

    Job Summary:The Service Center Manager for Husqvarna Construction in Branford, CT is responsible for managing all business aspects of aftermarket spare parts and programs through their life cycles. This includes defining market pricing and promotional planning, creating and driving a strategy for aftermarket sales, supporting customers and equipment in the...


  • Branford, Connecticut, United States Meineke Car Care Center Full time

    At Meineke Car Care Center, we are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our customers, and driving sales growth.Key Responsibilities:Provide top-notch...

  • Service Manager

    4 weeks ago


    Branford, Connecticut, United States Yanmar America Corp Full time

    Service Manager Job DescriptionThe Service Manager is responsible for overseeing the overall direction and supervision of the service department. Key responsibilities include meeting departmental goals, scheduling, dispatching, purchasing, estimating, and facilitating field service revenue. Additionally, the Service Manager plays a vital role in delivering...


  • Branford, Connecticut, United States Yanmar America Corp Full time

    Job Summary:As an HVAC Dispatcher with Yanmar America Corp, you will play a critical role in coordinating and scheduling HVAC service calls, installations, and maintenance. This position involves managing service requests, optimizing technician routes, and providing exceptional customer service and follow through.Key Responsibilities:Answer customer calls...


  • Branford, Connecticut, United States Center for NeuroPotential LLP Full time

    Join Our Team as a Neurofeedback TherapistWe are seeking a highly skilled and compassionate Neurofeedback Therapist to join our team at the Center for NeuroPotential LLP. As a Neurofeedback Therapist, you will work closely with our clients to help them overcome trauma-related issues and achieve optimal mental health.Your responsibilities will include...


  • Branford, Connecticut, United States Maxwell Group, Inc. Full time

    We are seeking a compassionate and dedicated Certified Nursing Assistant to join our team at Maxwell Group, Inc. As a key member of our healthcare team, you will play a vital role in delivering person-centered care to our residents, ensuring their dignity and quality of life are preserved.Key Responsibilities:Assist residents with activities of daily living,...


  • Branford, Connecticut, United States Center for NeuroPotential LLP Full time

    Seeking a licensed mental health therapist to join our team at Center for NeuroPotential LLP in Branford, CT. As a trauma treatment specialist, you will provide counseling services to clients using evidence-based and trauma-informed techniques.The ideal candidate will have a valid psychotherapy license in the state of Connecticut and experience in treating...


  • Branford, Connecticut, United States Midas Full time

    At Midas, we are dedicated to delivering exceptional service to our customers. As a Customer Service Representative, you will be responsible for providing top-notch customer service, listening to and consulting with customers, and following up on services requested. You will also be responsible for delivering and discussing pricing estimates with customers,...


  • Branford, Connecticut, United States Yanmar America Corp Full time

    The Service Department Director is responsible for overseeing the overall direction and supervision of the service department at Yanmar America Corp. This role plays a vital part in meeting departmental goals, ensuring the highest level of utilization of the field service force, and delivering exceptional customer service and satisfaction.Develops and...


  • Branford, Connecticut, United States Blasius Buick GMC Full time

    Job DescriptionWe are seeking a skilled Automotive Service Professional to join our high-performance team at Blasius Buick GMC in Branford, CT.This is an excellent opportunity for certified technicians to develop and train in a clean and motivated work environment, with a focus on career advancement and professional growth.What We OfferCompetitive wages and...


  • Branford, Connecticut, United States Country Paint & Hardware Full time

    Job SummaryCountry Paint & Hardware is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a well-organized store environment, and assisting customers in finding the products they need.Key...


  • Branford, Connecticut, United States Eli's Restaurant Group Full time

    Restaurant Manager Job DescriptionEli's Restaurant Group is seeking a highly skilled Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for ensuring that every guest has an exceptional dining experience.Key Responsibilities:Operations Management: Manage all areas of restaurant operations, including marketing and human...


  • Branford, Connecticut, United States Eli's Restaurant Group Full time

    Job Type: Full-timeDescriptionRestaurant General Manager Job SummaryEli's Restaurant Group is seeking a highly skilled and experienced Restaurant General Manager to lead our restaurant team. As a Restaurant General Manager, you will be responsible for the overall success of the restaurant, including managing operations, staff, and customer satisfaction.Key...


  • Branford, Connecticut, United States Avantor Full time

    Job Summary:Avantor is seeking a highly skilled Site Operations Manager to join our team. As a key member of our operations team, you will be responsible for the day-to-day management of our customer site, ensuring the delivery of high-quality services and adherence to health and safety requirements.Key Responsibilities:• Lead and direct team efforts to...


  • Branford, Connecticut, United States Avantor Full time

    Job Summary:The Site Operations Manager will be responsible for the day-to-day operational management of the Avantor Services team on our customer site. This includes health and safety requirements, training/compliance, and line management of the Avantor staff to ensure delivery of a high-quality service to our customer. The ideal candidate will have a...


  • Branford, Connecticut, United States Avantor Full time

    Job Title: Site Supervisor Are you a motivated and organized individual with a passion for delivering exceptional customer service? Do you have experience in managing teams and ensuring seamless operations? We are seeking a Site Supervisor to join our Avantor team! About the Role: As a Site Supervisor, you will be responsible for the day-to-day...

  • Nurse Case Manager

    4 weeks ago


    Branford, Connecticut, United States Gentiva Full time

    About Gentiva HospiceGentiva Hospice is a leading provider of hospice care, dedicated to delivering compassionate and personalized support to patients and their families. Our team of experienced clinicians and caregivers work together to provide a comprehensive range of services, including personal care, palliative care, and hospice care.Job SummaryWe are...


  • Branford, Connecticut, United States Eli's Restaurant Group Full time

    Job Title: Restaurant General ManagerAt Eli's Restaurant Group, we're seeking a highly skilled and experienced Restaurant General Manager to lead our restaurant operations. As a key member of our team, you'll be responsible for ensuring exceptional customer experiences, managing restaurant operations, and driving sales growth.Key Responsibilities:Manage all...


  • Branford, Connecticut, United States CVS Health Full time

    Job Summary:CVS Health is seeking a highly skilled Pharmacy Manager to join our team. As a Pharmacy Manager, you will be responsible for leading a team of pharmacists and technicians to provide exceptional patient care and services.Key Responsibilities:Lead a team of pharmacists and technicians to provide patient care and servicesDevelop and implement...


  • Branford, Connecticut, United States Enterprise Mobility Inc Full time

    OverviewStart your career with Enterprise Mobility Inc, a world-class portfolio of brands and leading provider of mobility solutions worldwide. Our Management Training Program is designed to equip you with the knowledge and skills needed to succeed in sales, business development, customer service, retail management, or operations.We're a family-owned company...