Strategic Operations Manager for Conservation and Education

7 days ago


Santa Barbara, California, United States Santa Barbara Zoo Full time

Job Title:

Strategic Operations Manager for Conservation and Education

About the Job:

The Santa Barbara Zoo is seeking a highly skilled Strategic Operations Manager to support the CEO and executive team. This role combines high-level administrative expertise with strategic insight to enhance the CEOs effectiveness, oversee key initiatives, and foster stakeholder relationships.

Responsibilities:

  • Strategic Administrative Support:
    • Serves as a primary point of contact for the CEO and executive team, managing internal and external communications with professionalism and discretion
    • Coordinates complex calendars, travel arrangements, and correspondence to ensure alignment with strategic priorities and organizational goals
    • Prepares agendas, briefing documents, presentations, and post-meeting action plans to optimize decision-making and the efficient use of the CEOs time
    • Acts as a liaison between the CEOs office, the Board of Directors, and other committees, ensuring effective communication and timely follow-up
  • Operational and Project Management:
    • Oversees cross-departmental initiatives and special projects, ensuring timely execution and alignment with the zoos mission and objectives
    • Manages office logistics, including supplies, equipment maintenance, and record-keeping, to ensure seamless operations
    • Develops and implements workflows and processes to enhance organizational efficiency, communication, and reporting
    • Collaborates on financial planning, budget oversight, and the use of data-driven insights to support strategic decisions
  • Stakeholder and Donor Relations:
    • Represents the CEOs office in interactions with board members, donors, and community stakeholders, fostering positive and professional relationships
    • Coordinates donor engagement events, internal awards programs, and fundraising campaigns, contributing to the zoos development efforts
    • Supports public relations and communication strategies, maintaining the highest level of professionalism in all stakeholder engagements
  • Meeting Facilitation and Documentation:
    • Plans and coordinates logistics for meetings, including room bookings, agenda preparation, and distribution of materials
    • Provides administrative support during meetings, including note-taking, action item tracking, and follow-up
    • Produces weekly internal communications, such as Whats New at the Zoo, and ensures all documentation is accurate and professional
  • Crisis Management:
    • Handles sensitive information and executive discussions with the utmost discretion, ensuring confidentiality and integrity
    • Acts as a problem solver during crises or unplanned events, ensuring continuity of leadership and organizational operations

Requirements:

  • Bachelor's degree preferred (business, nonprofit management, or related field)
  • 5-7 years of experience in executive-level support or a similar leadership support role
  • Proficiency in cutting-edge applications and technology, including MS Office Suite, MS Teams, Google Workspace, Dropbox, Slack, Zoom, and other scheduling software and project management tools
  • Outstanding organizational skills, resourceful, and good time management practices
  • Ability to follow oral and written directions, effective oral and written communication skills, ability to work independently and take initiative, and strong analytical abilities and attention to detail

Salary and Benefits:

$43.00 per hour, with comprehensive benefits package, free parking M-F, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchases, access to the San Diego Zoo Global Academy platform, professional development events, and lunch & learn opportunities, paid sick leave, paid vacation time, 403(b) and SEP retirement plans, a paid conservation day, a paid Zoo Day to visit another AZA accredited institution, paid time off to take your pet to the vet, and much more...



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