Customer Service Liaison

4 weeks ago


Boyertown, Pennsylvania, United States State Farm Insurance Full time

Key Responsibilities:

As a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently. Additionally, you will maintain customer records and update information as necessary. Furthermore, you will collaborate with team members to ensure seamless customer experiences. You will also promote and cross-sell insurance products and services to meet customer needs. In the event of escalated customer complaints and concerns, you will handle them with professionalism and empathy. To provide accurate information and advice, you will stay updated on insurance policies, regulations, and industry trends. Finally, you will participate in ongoing training and development programs to enhance your knowledge and skills.

About the Role:

This is a great opportunity to work with a leading insurance company and make a real difference in people's lives. As a Customer Relations Representative, you will be part of a dynamic team that is dedicated to providing exceptional customer service. You will have the opportunity to work with a variety of customers and develop your skills in a fast-paced environment.



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