Hospital Communications Specialist

1 day ago


Derry, Pennsylvania, United States Grand View Hospital Full time
Job Title: Hospital Communications SpecialistAbout the Role:

The Grand View Hospital is seeking a skilled and detail-oriented Switchboard Operator to join our team. As a key member of our hospital communications team, you will play a crucial role in facilitating efficient communication between patients, staff, and visitors.

Key Responsibilities:
  • Effective Communication: Utilize strong verbal and written communication skills to convey a high level of personal attention and promote customer satisfaction when interacting with patients and other individuals on the phone or in person.
  • Confidentiality: Maintain confidentiality of patient information by adhering to Hospital Confidentiality of Information policies in all communication methods.
  • Problem-Solving: Promptly notify the Department Manager or PBX Coordinator of any problems involving patient complaints, communication system issues, or other concerns.
  • Communication Support: Respond to calls within a reasonable timeframe using good communication skills and connect callers with the appropriate party to expedite Hospital communications.
  • Intercom and Paging: Page authorized personnel through the intercom system or individual pagers, announce close of visiting hours, and provide other necessary notifications such as fire alarms and Code 9.
  • Record Keeping: Record all transactions clearly and accurately to facilitate efficient retrieval of information and timely collection of monies due.
Schedule:

This per diem position requires availability to work between 3:15 pm - 11:45 pm, as needed.

Requirements:

To be successful in this role, the ideal candidate should possess a High School Diploma/GED and have relevant experience in customer service or a related field.

Benefits:
  • Competitive Salary: $40,000 - $60,000 per year based on location and experience
  • Comprehensive Benefits Package: Including medical, dental, and vision insurance, wellness discounts, 403B, paid time off, sick leave, tuition assistance, life insurance, long-term disability, short-term disability, employee referral bonus, identity theft insurance, pet insurance, flexible spending accounts, employee discount program, and employee assistance program


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