Medical Professional Facilitator

4 weeks ago

Perrysburg, Ohio, United States Bon Secours Mercy Health Full time

We are seeking a highly skilled and dedicated Medical Professional Facilitator to join our team at Bon Secours Mercy Health. Located in Perrysburg, OH, this role offers a competitive salary of $1500 per month, plus the opportunity to work in a dynamic and supportive environment.

Job Overview

The Medical Professional Facilitator will provide indirect and direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, this role contributes to the completion of the patient's chief complaint, documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications within the Medical Assisting scope and state guidelines.

Key Responsibilities

  • Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
  • Identifies significant changes in patient condition through data collection and reports them to the provider.
  • Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource.
  • Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
  • Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
  • Show patients to examination rooms and prepare them for the physician.
  • Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
  • Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
  • Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
  • Documents in electronic medical records (EMR) accurately and appropriately.
  • Manages in basket messages in the electronic health record (EHR) under the Provider's verbatim instructions.
  • May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
  • Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
  • Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc.

Requirements

The ideal candidate will have an active Medical Assisting certification from one of the following: Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT). If unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina). BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH) is also required. Additionally, the candidate must have a High School/GED (required) and completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina). In South Carolina, the candidate must have completion of one of the below: An accredited Medical assistant post-secondary education program; A Career and technical education health sciences program approved by the South Carolina Department of Education; A medical assisting program provided by a branch of the United States military; A Medical assisting United States Department of Labor approved Registered Apprenticeship program; A Training program that is delivered, in whole or in part, by a health care employer that aligns to a nationally accredited certification exam. The candidate must also have completion of externship or clinical lab training (preferred) and 1 year of recent Medical Assisting experience (preferred).

Benefits

We offer a comprehensive benefits package, including comprehensive, affordable medical, dental, and vision plans, prescription drug coverage, flexible spending accounts, life insurance w/AD&D, employer contributions to retirement savings plan when eligible, paid time off, educational assistance, and much more. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.

About Us

Bon Secours Mercy Health is a healthcare provider committed to providing high-quality, patient-centered care. We are dedicated to continually improving health care quality, safety, and cost-effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence.

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