Senior Retail Banking Manager

3 weeks ago


Queens, New York, United States Carver Federal Savings Bank Full time
Job Summary:

The Branch Manager will be responsible for effectively managing the retail branch, meeting branch deposit goals, operational efficiencies, and talent management. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Key Responsibilities:
  • Generate new business and increase deposits by developing and maintaining customer and community relationships.
  • Provide optimum customer service through efficient branch operations and sales-focused personnel.
  • Develop and maintain community relationships.
  • Ensure compliance with all applicable laws, regulations, Bank policies, and procedures, including the Community Reinvestment Act, Bank Secrecy Act, Anti-Money Laundering laws, Office of Foreign Asset Control requirements, Equal Employment Opportunity Act, and other regulatory requirements.
  • Work with the Assistant Branch Manager to ensure overall branch security, interview, and recommend branch personnel, control branch expenses within budgetary constraints, and oversee staff performance reviews.
  • Ensure that all employees receive skills and development training.
  • Develop, maintain, and support a professional business relationship with the heads of various departments, including, but not limited to, Accounting and Lending.
  • Report the branch's performance related to new business development, expense management, and compliance, on a daily, weekly, and/or monthly basis.
Supervisory Duties:
  • Supervise branch staff, including operations and sales personnel.
  • Background and Experience:
  • Bachelor's degree preferred.
  • Minimum five years of experience managing a commercial or savings bank branch.
  • Experience with Jack Henry core system.
  • Ability to make sound judgments with limited information.
  • Solid management and customer service experience.
  • Retail banking sales experience.
  • Knowledge of banking regulations.
  • Excellent written and oral communications skills.
  • Knowledge of Microsoft Excel and Word.


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