Customer Service Representative
4 weeks ago
Blink Health is a rapidly growing healthcare technology company that aims to make prescriptions accessible and affordable to everyone. Our team is dedicated to providing top-notch patient care and support.
Responsibilities:
- Receive and resolve inbound phone calls from patients, doctors, and insurers
- Provide accurate support for pharma programs and triage to appropriate teams when required
- Meet and exceed structured performance targets
- Document all call information and data discovery according to operating procedures
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company-related security and privacy practices
- Participate in continued education on product changes, new features, and product launches
- Help improve the patient experience by sharing feedback with management
Requirements:
- High school diploma or GED required, Bachelor's degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy, or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
Why Work with Us:
We are a collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. We are an equal opportunity employer and value diversity of all kinds.
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